OLIVIA ALICIA SLEMP
Orlando,FL
Summary
Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.
Overview
7
7
years of professional experience
Work History
Flight Attendant
Frontier Airlines
Orlando, FL
08.2022 - Current
- Ensured passenger safety by conducting pre-flight safety demonstrations and compliance checks.
- Delivered exceptional customer service, addressing passenger inquiries and resolving issues promptly.
- Collaborated with crew members to maintain efficient cabin operations during flights.
- Managed in-flight service delivery, including meal distribution and beverage service, ensuring a positive experience.
- Monitored cabin conditions, maintaining cleanliness and comfort throughout the flight for all passengers.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Patient Access Representative
Ensemble
Johnson city, TN
09.2020 - 10.2021
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Sales Associate
Dollar General Store
Blountville, TN
03.2019 - 07.2020
- Interacted with customers daily at checkout and resolved transactions quickly and accurately.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Education
High School Diploma -
Skills
- Customer service
- Strong work ethic
- Attention to detail
- Team collaboration
- Reliability and punctuality
- Hospitality service expertise
- Food and beverage service
- Time management
- Safety procedures
- Public speaking
- Problem-solving
- FAA regulations
Timeline
Flight Attendant
Frontier Airlines
08.2022 - Current
Patient Access Representative
Ensemble
09.2020 - 10.2021
Sales Associate
Dollar General Store
03.2019 - 07.2020