Olivia Slick
Bangor,ME
Summary
My name is Liv (she/her) and I am a currently a third year college student looking for a part time position in a fun, energetic environment. There is nothing better than the joy on someone's face as they take their first bite of a great meal, and being the person who delivered it to them is really something special. Unintentionally, I have only ever worked for local businesses, however I have come to find they are the best environments filled with wonderful staff and customers. There is a very special place in my heart for local businesses and serving my community and taking care of the people in it is very important to me. Providing quality customer service is also very important to me, as my goal in life is to always have people leave interactions with me feeling better than they did before we communicated. I put so much love and care into everything I do and I hope the people around me feel that. I have worked in the customer service industry, specifically the food service industry, for a few years now and have a lot of experience handling both food and customers. I genuinely thrive in fast paced environments that require quick thinking and flexible problem solving. There's nothing I love more than providing excellent, quality customer service. I am an adaptive team player with a passion for good food and satisfied customers!
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager
Nest Cafe LLC
2022.10 - 2024.09
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Recruited, interviewed and hired employees and implemented training program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Barista
Black Fly Coffee Co.
2022.06 - 2022.11
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality..
- Maintained a clean and organized workspace for optimal productivity and safety.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Used POS system to accurately enter orders and process payments.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Learned special recipe items and seasonal offerings to best meet customer needs.
Shift Leader
Mexicali Blues
2021.05 - 2022.06
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
Education
Bachelor of Arts - Communication
University of Maine
Orono, ME2026-06
High School Diploma -
Bangor High School
Bangor, ME2020-06
Skills
- Team Leadership
- Time Management
- Complex Problem-Solving
- Staff Management
- Staff Training and Development
- Performance Evaluations
- Customer Service
- Decision-Making
- Positive Attitude
- Adaptability and Flexibility
- Attention to Detail
- Multitasking
Certification
First Aid, CPR, AED and Heart Monitor Certified
Languages
French
Professional Working
Timeline
Manager
Nest Cafe LLC
2022.10 - 2024.09
Barista
Black Fly Coffee Co.
2022.06 - 2022.11
Shift Leader
Mexicali Blues
2021.05 - 2022.06
Bachelor of Arts - Communication
University of Maine
High School Diploma -
Bangor High School