Olivia Smith
Summary
At Blue Heron Grill, I have learned how to deal with situations that differentiate from each person. I know how to process payments, communicate over the phone and in person, memorize terms and items, and multitask. I have also trained many people into this position and I have advanced to higher positions such as a to-go specialist and a server assistant. I have learned to manage tasks and perform great under pressure while keeping an organized environment.
Overview
2
2
years of professional experience
Work History
Hostess
Blue Heron Grill
06.2022 - Current
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
Education
High School Diploma -
Concordia Academy
Roseville, MN05.2024
Skills
- Customer Service
- Guest complaint resolution
- Payment Processing
- Reservation Management
- Hospitality service expertise
- Ordering Procedures
- Effective Multitasking
- Phone Etiquette
- Cleaning and sanitation
Languages
Spanish
Limited Working
Timeline
Hostess
Blue Heron Grill
06.2022 - Current
High School Diploma -
Concordia Academy
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