Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager

Olivia Stell

Willow Spring,NC

Summary

Versatile and dedicated professional with experience at Food Lion, adept in customer service excellence and cash handling. Demonstrated ability to enhance customer satisfaction and resolve conflicts with empathy and efficiency. Proven track record in fostering repeat business through exceptional service and maintaining accurate financial transactions.

Overview

2025
2025
years of professional experience

Work History

Cashier

Food Lion
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Self Checkout Host

Food Lion
  • Engaged with customers and offered assistance upon entry into store.
  • Handled escalated customer issues professionally, working diligently to find solutions that satisfied both parties involved.
  • Assisted customers with self-checkout machine operations.
  • Coordinated with cashiers to ensure seamless transitions between traditional checkout lanes and self-checkout stations during peak hours.
  • Maintained a secure shopping environment with vigilant monitoring of self-checkout area and prompt intervention in case of theft attempts.

Traffic Control Flagger

WD Wright Construction
11.2024 - Current
  • Calmly managed clearing of path during passage of emergency vehicles.
  • Provided essential instructions to foremen, crew chiefs and other flaggers.
  • Demonstrated strong decision-making skills when determining appropriate actions in response to changing conditions or emergencies within the work zone.
  • Maintained constant communication with fellow flaggers to ensure smooth coordination of traffic control efforts.
  • Used flagging tools such as stop and slow paddle and red flag.
  • Patiently directed motorists towards detours and alternate routes.
  • Established a positive rapport with the public by answering questions about construction activities courteously and professionally whenever approached near the worksite.
  • Actively alerted construction crew about vehicles failing to obey signals, preventing accident and injury.
  • Familiar with use of hand signaling procedures.

Stocker

Food Lion
06.2022 - 11.2024
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Improved customer satisfaction by promptly locating items and providing product information.
  • Reduced out-of-stock situations with regular monitoring of product levels on sales floor.

Education

Master Of IT - Cyber Security

Johnston Community College
Smithfield, NC

West Johnston High School
Benson, NC
06.2024

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Money handling
  • Reliability and punctuality
  • Customer relations
  • Cash register operation
  • Written and verbal communication
  • Order taking
  • Payment processing
  • Product restocking
  • Conflict resolution
  • Product knowledge
  • Refunds and exchanges

Timeline

Traffic Control Flagger

WD Wright Construction
11.2024 - Current

Stocker

Food Lion
06.2022 - 11.2024

Cashier

Food Lion

Self Checkout Host

Food Lion

Master Of IT - Cyber Security

Johnston Community College

West Johnston High School

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Olivia Stell