- Avid Reader
- Gardening
- Gym Workouts
- Volunteering
Olivia Stewart
Palm Bay
Summary
- Dynamic and results-oriented professional with extensive experience in customer service and sales, honed at Publix Supermarkets Store. Excelled in payment processing and customer service excellence, driving satisfaction and efficiency. Proven ability in staff education and complaint handling, contributing to a positive and productive work environment. Skilled at fostering customer relationships and improving service delivery.
- Personable Customer Service Staff offering 4 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
- Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
4
4
years of professional experience
Work History
Customer Service Clerk
Publix Supermarkets Store
01.2021 - Current
- Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Issued receipts and processed refunds, credits, or exchanges.
- Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
- Kept front check out area clean and organized for efficient service.
- Educated customers on best-fit selections by listening to personal desires and purchase limitations.
- Monitored cashier money handling procedures and assisted with scan system procedures.
- Trained, oriented and mentored new cashiers in money handling and cage security procedures.
- Maintained a secure working environment by following strict money handling procedures and adhering to company policies.
- Upheld stringent bank standards for loans, money handling, and legal considerations.
Waitress
Longhorn Steakhouse
07.2023 - 12.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Proved successful working within tight deadlines and a fast-paced environment.
- Answered customers' questions, recommended items, and recorded order information.
Server
The Fountains Of Melbourne
09.2020 - 02.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Front Desk Receptionist
Orangetheory Fitness
09.2020 - 01.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Education
Bachelor of Science - Computer Information Systems
Eastern Florida State College
Cocoa, FL05-2026
Associate of Arts - Computer And Information Sciences
Eastern Florida State College
Cocoa, FL12-2022
High School Diploma -
Palm Bay Magnet High School
Melbourne 05-2021
Skills
- Payment processing
- Record preparation
- Customer service excellence
- Product knowledge
- Complaint handling
- Records management
- Sales closing
- Refunds processing
- Merchandise upselling
- Staff education and training
- Customer education
- Proofreading
Interests
Timeline
Waitress
Longhorn Steakhouse
07.2023 - 12.2023
Customer Service Clerk
Publix Supermarkets Store
01.2021 - Current
Server
The Fountains Of Melbourne
09.2020 - 02.2021
Front Desk Receptionist
Orangetheory Fitness
09.2020 - 01.2021
Bachelor of Science - Computer Information Systems
Eastern Florida State College
Associate of Arts - Computer And Information Sciences
Eastern Florida State College
High School Diploma -
Palm Bay Magnet High School
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