Olivia Stinson

• Kindly greeted all customers and confidently answered any questions they might have
• Used POS system to enter orders, process payments and issue receipts
• Consistently maintained a clean, sanitized and properly stocked FOH
• Tallied cash drawer at beginning and end of each work shift.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with returns, refunds and resolving transaction issues.
• Conducted inventory counts by adding each item in stock and documenting in computer system

• Responsible for ringing up all Zappos employees or visiting guests on our POS system
• Carefully counted till at beginning and end of shift
• Diligently kept the FOH clean and stocked properly
• Efficiently counted and recorded the FOH inventory each month

At UFC

• Confidently rang up all UFC employees and fighters on our POS system
• Accurately counted and recorded tallies of safe each day
• Carefully input daily sales and invoices into OMS
• Effectively ordered FOH items, such as drinks, candy, snacks and dry goods.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Processed refunds and exchanges in accordance with company policy.
• Conducted inventory counts by adding each item in stock and documenting in computer system.
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

• Served appetizers, delivered entrees, and refilled beverages for banquet guests.
• Answered guest questions about event plans and food service choices.
• Provided friendly, courteous service to create memorable moments for guests.
• Worked with banquet manager to coordinate event set up and schedule.
• Set up banquet tables and chairs based on event requirements.
• Refilled beverage glasses, cleared and reset tables, and stocked service areas.

• Arranged linens and table settings according to seating plan and event theme.
• Served appetizers, delivered entrees, and refilled beverages for banquet guests.
• Maintained flexible work schedule to meet event needs.
• Maintained event cleanliness during service by promptly clearing dishes after each course.
• Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas
• Carried out professional service, retaining polite and friendly approach at all times.

• Responsible for setup, clearing, and breakdown of the hotels elaborate complimentary breakfast
• Cultivated warm relationships with regular customers.
• Bussed and reset tables to keep dining room and work areas clean.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.