Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olivia Suarez

Escondido,California

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

7
7
years of professional experience

Work History

Housing Navigator

Equus Workforce Solutions
Escondido, California
02.2023 - Current
  • Enroll clients into HMIS and complete VI-SPDAT.
  • Conduct Housing Assessment Interviews with each client to identify unique barriers clients face when experiencing homelessness.
  • Develop individualized service plans for clients based on their needs, preferences, and goals.
  • Continue following up with the clients through the program to ensure they are working towards set goals, and working with clients to adjust the action plan and goals when needed.
  • Provided crisis intervention support when needed by utilizing de-escalation techniques and providing emotional support.
  • Maintained accurate records of client interactions in accordance with agency policies and procedures.
  • Participated in team meetings to discuss complex cases and review treatment plans.

Lead Life Coach & Education Coordinator

Hearts With A Mission
03.2021 - 12.2022
  • Served in a leadership role for all life coaches.
  • Worked with the Case Manager, Education/Aftercare Coordinators, and Counselors to ensure all youth individual needs and goals were met.
  • Provided crisis intervention and referrals as needed.
  • Modeled and ensured that families of shelter youth are treated with trauma-informed care and respect.
  • Assisted the Shelter Manager in the direct supervision and performance management of staff.
  • Ensured that all required documentation was documented correctly and sent off to the required reporting parties in a timely manner.

Customer Service Representative

AmeriTitle
06.2019 - 11.2019
  • Created client service packages with information on properties, including maps, taxes, property details, and previous owners.
  • Marketed via social media and assisted with organizing events.
  • Presented new and creative ways to engage with future and existing clients.

Certified Nursing Assistant

Asante Rogue Regional
08.2017 - 05.2019
  • Took vital signs, assisted with retrieving samples, assisted the nurses whenever they needed help, and inputted patient information into EPIC.

Education

High School Diploma -

Crater Renaissance Academy
Central Point, OR

Rogue Community College
Medford, OR

Skills

  • Team Oriented
  • Goal Oriented
  • Strong Communication Skills
  • Leadership Skills
  • Customer Service
  • Collaborative Problem Solving
  • Crisis Prevention
  • De-escalation
  • Conflict Resolution
  • Trauma Informed Care
  • Adverse Childhood Experiences
  • Reliable Transportation
  • Reliable Internet Connection
  • Microsoft Word, Excel, Share Point, and Google Docs
  • BestNotes, EPIC, CalWIN, CalSAWs, and HMIS

Timeline

Housing Navigator

Equus Workforce Solutions
02.2023 - Current

Lead Life Coach & Education Coordinator

Hearts With A Mission
03.2021 - 12.2022

Customer Service Representative

AmeriTitle
06.2019 - 11.2019

Certified Nursing Assistant

Asante Rogue Regional
08.2017 - 05.2019

High School Diploma -

Crater Renaissance Academy

Rogue Community College

Similar Profiles

CREATE PROFILE
Olivia Suarez