Olivia Teta
Glens Falls,NY
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
2026
2026
years of professional experience
Work History
Sales Associate
Jcrew Factory
- Assisted customers in selecting products and provided personalized recommendations to enhance shopping experience.
- Maintained product displays and ensured merchandise was well-stocked and visually appealing.
- Processed transactions accurately using point-of-sale (POS) systems, ensuring efficient checkout experiences.
- Collaborated with team members to achieve sales goals through effective communication and teamwork.
- Swept floor, vacuum fitting room, wiped windows and fixtures after closing to maintain organized and tidy store.
- Greeting customers/ answer customer questions to maintain a positive shopping experience.
- Build relationships/ build upon relationships with customers by offering suggestions or informing them of new (or existing) product.
Sales Associate
Bath and Body Work
Lake George, NY
12.2023 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Organized merchandise displays to optimize store layout and accessibility.
- Maintained inventory accuracy through regular stock checks and replenishment.
- Trained new associates on operational procedures and customer service standards.
- Resolved customer complaints effectively, ensuring satisfaction and loyalty.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Offer recommendations to customers when their preferred scent isn’t offered or out of stock.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Key Holder
Bath and Body Work
Lake George, NY
07.2025 - 10.2025
- Assisted in daily store operations, ensuring optimal customer service and merchandise presentation.
- Handled cash register transactions accurately, maintaining balanced cash drawers.
- Supported inventory management by restocking shelves and organizing product displays.
- Trained new staff on operational procedures and customer engagement techniques.
- Resolved customer inquiries and concerns promptly, ensuring satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Greet customers as they would enter the store, maintaining a positive and open environment for said customers.
- Open/ close cash draws for opening and closing store; Filling out coordinating paperwork for operations.
- Place change orders as well as supply orders.
Sales Associate
Loft Outlet
Lake George, NY
07.2021 - 05.2024
- Assisted customers in selecting merchandise, providing personalized recommendations to enhance shopping experience.
- Processed Transactions
- Offered assistance to customers, answering questions or other information they inquired about- building relationships with repeating or new customers
- Participated in inventory management tasks, including stock replenishment and organization of storage areas.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Admissions Clerk
Fort William Henry Museum
Lake George, NY
05.2020 - 08.2023
- Processed incoming admissions inquiries, providing accurate information to visitors.
- Maintained visitor records in the admissions database, ensuring data accuracy and confidentiality.
- Assisted in ticket sales and reservations, delivering exceptional customer service experiences.
- Coordinated group bookings, managing schedules and ensuring smooth entry for large parties.
- Monitored exhibit access to optimize visitor flow and enhance operational efficiency.
- Answered any questions customers had about admission related problems, finding solutions for problems, and offering different solutions to customers as well.
- Made customers aware of discounts available for use.
Education
Childhood And Special Education
Russell Sage College
TroySkills
Customer Service
Problem Solving
Teamwork
Collaboration
Goal Oriented
Time Management
Timeline
Key Holder
Bath and Body Work
07.2025 - 10.2025
Sales Associate
Bath and Body Work
12.2023 - Current
Sales Associate
Loft Outlet
07.2021 - 05.2024
Admissions Clerk
Fort William Henry Museum
05.2020 - 08.2023
Sales Associate
Jcrew Factory
Childhood And Special Education
Russell Sage College