Olivia Thomas
Dundee,NY
Summary
Dedicated social work student prepared to contribute effectively and ethically in supporting and empowering clients and communities. Skilled in attentive listening, conflict resolution, application of ethical standards. Known for being empathetic and reliable, bringing a compassionate approach to every situation.
Overview
4
4
years of professional experience
Work History
Cashier
Dandy Mini Marts Inc.
05.2023 - 01.2024
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
Cleaner (Per-Diem)
Advanced Cleaning Services
05.2022 - 02.2023
- Independent Work & Travel
- Time management, reliability
- Multi-tasking and Problem Solving
- Effective and Efficient Performance
Cashier
Tops Friendly Markets
08.2021 - 05.2022
- Helped customers find specific products, answered questions and offered product advice.
- Operated cash register, collected payments and provided accurate change.
- Helped with purchases, locating items and signing up for rewards programs.
Cashier/Food Service
Dandy Mini Mart
05.2020 - 06.2021
- Helped with purchases, locating items and signing up for rewards programs.
- Processed refunds for worn, damaged and broken merchandise.
- Verified customer age requirement for alcohol or tobacco purchases.
- Learned roles of other departments to provide coverage and keep store operational.
- Maintained order and cleanliness of work areas to conform with health codes.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Monitored inventory to keep adequate stock of food items and supplies.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Controlled portion sizes and garnishing to optimize cost controls.
- Enforced staff performance and service standards to deliver consistent and positive customer experiences.
- Acquired new skills to support team and further accommodate customer needs.
- Boosted productivity and efficiency for staff in solution implementation.
- Discovered and fixed root causes of issues negatively impacting production performance.
- Assigned tasks to employees and monitored productivity, performance and task completion.
Peer Tutor
Dundee Central School
09.2019 - 03.2020
- In my Junior Year of High School, I peer tutored for a Pre-K and a 1st Grade class with interacting with other students in playtime, learning, lunches, and outside activities.
Education
Bachelor's Degree - Social Work
Keuka College
05-2026
Associate of Science - Social Sciences
Corning Community College
Corning, NY12.2022
High School Diploma -
Dundee Junior-Senior High School
Dundee, NY06.2021
Associate of Science - Social Sciences
Finger Lakes Community College
Canandaigua, NY06.2021
Skills
- Problem-Solving
- Honest and Dependable
- Time Management
- Honest and Ethical
- Customer Service
- Conflict Resolution
- Cooperative Attitude
- Reliable and Responsible
- Feedback Acceptance
- Organizational Skills
- Detail-Oriented
- Customer Service
- Work Ethic
- Patience
- Compassionate
- Logical and Analytical Thinking
Timeline
Cashier
Dandy Mini Marts Inc.
05.2023 - 01.2024
Cleaner (Per-Diem)
Advanced Cleaning Services
05.2022 - 02.2023
Cashier
Tops Friendly Markets
08.2021 - 05.2022
Cashier/Food Service
Dandy Mini Mart
05.2020 - 06.2021
Peer Tutor
Dundee Central School
09.2019 - 03.2020
Associate of Science - Social Sciences
Finger Lakes Community College
Bachelor's Degree - Social Work
Keuka College
Associate of Science - Social Sciences
Corning Community College
High School Diploma -
Dundee Junior-Senior High School
Similar Profiles
Jacob FosterJacob Foster
Cashier/Maintenance Technician at Dandy Mini Marts Inc.Cashier/Maintenance Technician at Dandy Mini Marts Inc.
Suzanna SavinSuzanna Savin
Cashier at Dandy Mini Marts Inc.Cashier at Dandy Mini Marts Inc.
William PryorWilliam Pryor
Convenience Store/fuel Station Consultant at Day and Nite Mini MartsConvenience Store/fuel Station Consultant at Day and Nite Mini Marts
Katrina McgregorKatrina Mcgregor
Housekeeper at Best Western Plus HotelHousekeeper at Best Western Plus Hotel
Jacqualynne AlnuttJacqualynne Alnutt
Peer Associate at FlacraPeer Associate at Flacra