Olivia Thomas

• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Assisted in training new associated on proper procedures, handling transactions and resolving customer issues
• Managed high-volume customer activity during peak hours while maintaining accuracy and speed
• Ensured cleanliness and organization of the store, and restocking merchandise and store product as needed
• Resolved customer complaints promptly, ensuring satisfaction and loyalty.
• Processed exchanges and refunds per company policies while delivering attentive service to customers seeking resolution
• Chosen as shift lead in times of lack of management

• I did my BSW practicum with a small nonprofit that offers services in food assistance through Medicaid, their food pantry, and youth programs offered to the community.
• I had the opportunity to work with vulnerable and underserved populations and improve in cultural understanding and sensitivity.
• I assisted with planning, coordinating, implementing, and facilitating a play-based 3-5 year old program with their guardians present.
• I assisted with planning, coordinating, and implementing, facilitating an afterschool program for middle and high school aged students.
• Engaged with clients of all ages to help identify their needs and connect them to the resources that can assist their needs.
• Engaged and connected with other agencies and donors of the agency to enhance collaboration between all related parties
• Coordinated outreach and brought awareness of the services offered by the agency.
• Offered community resource guidance to clients to meet family needs for assistance.
• Conducted outreach to local referral sources to build strong partnerships for supportive services.
• Assessed program effectiveness using feedback from participants and data analysis techniques, making recommendations for improvement as needed.
• Developed strong rapport with clients, volunteers, and staff by establishing trust and maintaining open lines of communication throughout the internship experience.
• Conducted detailed research on community resources, updating the agency's database to improve service referrals.
• Maintained strict confidentiality and ethical standards, ensuring a safe and respectful environment for clients.
• Assisted the agency in achieving funding through grant writing and letters of partnership with other agencies and organizations.

• Executed independent cleaning tasks while traveling, ensuring consistent quality and adherence to schedules.
• Time management is a very important aspect to ensure timeliness
• Applied multi-tasking and problem-solving skills in fast-paced environments.
• Achieved effective and efficient performance in daily responsibilities.
• Maintained cleanliness and organization of facilities to enhance operational efficiency.
• Implemented effective cleaning techniques using advanced equipment and eco-friendly products.

• Assisted customers in locating products, addressing inquiries, and providing tailored product recommendations.
• Helped customers find specific products, answered questions and offered product advice.
• Facilitated purchases by guiding customers to items and enrolling them in rewards programs.
• Maintained accurate cash drawer, ensuring proper cash handling procedures.

• While in High School for a Pre-K and a 1st Grade class, I interacted with students in playtime, learning, lunches, and outside activities.
• Assisted in facilitating peer learning sessions to enhance understanding of complex subjects.
• Mentored fellow students in academic strategies, fostering a supportive learning environment.
• Collaborated with educators to identify student needs and adapt tutoring approaches accordingly.

Honors & Acknowledgements:

• Dean's List (Fall 2024, Spring 2026)
• Magna Cum Laude
• Cumulative GPA: 3.7

Scholarship Recipient:

• Dean's Scholarship Recipient

Relevant Coursework:

• Introduction to Clinical Psychology
• Human Behavior & Social Environments I, II
• Youth Services Delivery Systems (Early Intervention)
• Behavior Modification
• Perspectives in Economic Disabilities

• Dean's List (Fall 2022)

Relevant Coursework:

• Introduction to Psychology
• Child Psychology
• Adolescent Psychology
• Abnormal Psychology

Honors & Acknowledgements:

• Achieved Honor Roll throughout high school career
• Scholar Athlete
• Coordinated and took leadership in facilitating an American Red Cross blood donation event.

Extracurricular Activities:

• Involved in Big Brother Big Sister Program (2019-2020)
• Class President in 2019-2020
• National Honor Society
• I was nominated by my peers to be in the Natural Helpers Club
• Art Club
• Peer Tutor

Scholarship Recipient:

• Ruth Soules Memorial Scholarship
• Class of 2015 Scholarship
• Dundee Dollars for Scholars
• P.E.O. Scholarship
• Dundee Teachers' Association