Olivia Todd
San Jose,CA
Summary
Versatile Business Administration and Music Business student with a strong foundation in administration, social media management, and notable leadership roles on and off campus. Proven success as a receptionist, mastering multitasking and customer service skills. As a social media manager and intern, Drove impactful online presence through innovative content and analytics. Leadership experience extends to successful team management, event coordination, and fostering collaborative environments. Eager to contribute a dynamic blend of business insight and passion to a forward-thinking organization, to bring a results-oriented approach and adaptability to emerging trends.
Overview
4
4
years of professional experience
Work History
Director of Member Engagement
Kappa Kappa Gamma Sorority
2023.11 - Current
- Work closely with organizational leadership and the executive board of directors to plan and execute tasks and events.
- Organizes membership engagement events to foster a well rounded, participatory environment for a chapter of approximately 200 individuals.
- Acts as a liaison between the executive board and the chapter.
Receptionist & Retail Sales Associate
DryBar
2023.05 - 2023.08
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed and managed over 80 appointments per day, communicated with clients, and updated client records, with a clientele of over 300.
- Advanced company sales through promoting memberships, merchandise, and add-ons, selling approximately 6 memberships weekly, up to 4 products daily, and up to 15 add-ons daily.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and provided professional customer service.
Receptionist & Social Media Manager
The Village Spa
2020.01 - 2022.08
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed and managed over 20 appointments per day, communicated with clients, and updated client records, with a clientele of over 300.
- Advanced company sales through promoting memberships, merchandise, and add-ons, selling approximately 2 memberships weekly, up to 20 products daily, and up to 15 add-ons daily.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and provided professional customer service.
Social Media Intern
Matt Mahan Mayoral Campaign
2021.05 - 2021.11
- Worked closely with the candidate to create authentic and engaging content to promote the mayoral campaign.
- Created informative and entertaining posts for the candidate's TikTok, Twitter, Facebook, and Instagram pages.
- Optimized social media content for maximum engagement and reach, garnering approximately 1,500 views and up to 300 likes per post.
- Conducted daily updates to social media profiles to boost company online presence.
Receptionist & Retail Sales Associate
DRYWALK Blow Dry Bar
2021.03 - 2021.08
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed and managed over 80 appointments per day, communicated with clients, and updated client records, with a clientele of over 400
- Advanced company sales through promoting memberships, merchandise, and add-ons, selling approximately 6 memberships weekly, up to 8 products daily, and up to 15 add-ons daily.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and provided professional customer service.
Education
High School Diploma -
Presentation High School
San Jose, CA05.2022
Some College (No Degree) - Business Administration- Emphasis in Management, Music Business
Chapman University
Orange, CASkills
- Scheduling
- Project Coordination
- Customer and Client Relations
- Proficient in Booker
- Written and Verbal Communication
- Content Generation
- Project Management
- Multitasking
Extracurricular Activities
President of Student Government/Panther Pride, Student Government Representative, Student Government Officer, Presentation Ambassadors Club, Presentation Spirit Council Officer, Presentation Spirit Council President, Community Involvement Club, Soccer and field hockey team captain, California Scholarship Federation Member, Peer Ministry Member, Core Team Leader, Member of The Collective Arts, Member of Kappa Kappa Gamma: Eta Sigma
Community Service
- Camp Counselor at Montalvo Arts Center
- Kids soccer coach at Los Gatos Christian School
- BAWSI Coach Volunteer
Timeline
Director of Member Engagement
Kappa Kappa Gamma Sorority
2023.11 - Current
Receptionist & Retail Sales Associate
DryBar
2023.05 - 2023.08
Social Media Intern
Matt Mahan Mayoral Campaign
2021.05 - 2021.11
Receptionist & Retail Sales Associate
DRYWALK Blow Dry Bar
2021.03 - 2021.08
Receptionist & Social Media Manager
The Village Spa
2020.01 - 2022.08
High School Diploma -
Presentation High School
Some College (No Degree) - Business Administration- Emphasis in Management, Music Business
Chapman University
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