Olivia Trent
Ardmore,OK
Summary
Dedicated Pharmacy Technician with proven expertise at T & M Pharmacy, Inc., enhancing workflow efficiency and patient satisfaction. Skilled in medication dispensing and problem-solving, I ensured compliance with HIPAA regulations while fostering positive customer relationships. Recognized for maintaining inventory accuracy and promoting a clean, organized workspace to support pharmacy operations.
Overview
24
24
years of professional experience
Work History
Pharmacy Technician
T & M Pharmacy, Inc.
08.2010 - 12.2025
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels of pharmaceuticals and medical supplies efficiently.
- Operated pharmacy software for processing prescriptions and patient records.
- Conducted routine cleaning and organization of the pharmacy workspace diligently.
- Handled customer inquiries and resolved issues related to prescriptions promptly.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Stocked shelves with received shipments and removed expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Unit dosed medications for Assisted Living Centers and Nursing Homes up to 60 "bingo cards" per day.
Pharmacy Clerk
T & M Pharmacy, Inc.
04.2002 - 08.2010
- Assisted customers in locating over-the-counter medications and pharmacy products.
- Managed inventory levels, facilitating timely restocking of pharmaceutical supplies.
- Resolved customer inquiries efficiently, enhancing overall satisfaction with services.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Collected and shredded HIPAA documents.
Education
Associate of Arts - Arts And Science
Murray State College
Tishomingo, OK05-2018
Bachelor of Arts - Christian Education
Texas Bible College
Lufkin05-2015
No Degree - General Education
Ardmore Higher Education Center
Ardmore, OK01-2011
High School Diploma -
Ardmore High School
Ardmore, OK05-2009
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Answering customer questions
- Medication dispensing
- Prescription filling
- Patient confidentiality
- Insurance verification
- Supply restocking
- Stocking shelves
- Processing payments
- Medication labels
- Stocked, cleaned and maintained automated pharmacy dispensing machine (PARATA Mini)
Timeline
Pharmacy Technician
T & M Pharmacy, Inc.
08.2010 - 12.2025
Pharmacy Clerk
T & M Pharmacy, Inc.
04.2002 - 08.2010
Associate of Arts - Arts And Science
Murray State College
Bachelor of Arts - Christian Education
Texas Bible College
No Degree - General Education
Ardmore Higher Education Center
High School Diploma -
Ardmore High School