Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Olivia Unterholzner

Huntsville,AL

Summary

Starbucks shift supervisor with a passion for serving others, and crafting high-quality beverages. Excellent track record of enhancing team productivity, increasing sales, and ensuring customer satisfaction.

Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation and inventory management. Barista training and food safety certified.

Friendly and approachable, with a strong focus on creating a welcoming, community-oriented environment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Starbucks
03.2024 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Barista

Starbucks
09.2022 - 03.2024
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Used POS system to accurately enter orders and process payments.
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Server

Firewok Asian Bistro
09.2019 - 03.2020
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.

Skills

  • Customer-oriented
  • Friendly and positive attitude
  • Cash handling expertise
  • Staff training and development
  • Team collaboration and leadership
  • Cleaning and food safety
  • Menu memorization and recipe adherence
  • Coffee and tea expertise
  • Specialty beverage preparation
  • Espresso machine operations
  • Inventory management and restocking
  • Multitasking

Certification

  • Certified Food Safety Manager by National Registery of Food Safety Professionals
  • Certified Starbucks Barista Trainer

Timeline

Shift Supervisor

Starbucks
03.2024 - Current

Barista

Starbucks
09.2022 - 03.2024

Server

Firewok Asian Bistro
09.2019 - 03.2020
Olivia Unterholzner