Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Watts

Administrator
Gastonia,NC

Summary

Entry-level Assistant Property Manager with outstanding knowledge of NC fair housing laws and customer service. Looking to bring further success to any organization by leveraging a strong skill set and a proactive demeanor.

Overview

4
4
years of post-secondary education
4
4
years of professional experience

Work History

Assistant Property Manager

Fortis Property Group
Lincolnton, NC
12.2020 - Current
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
  • Administered operations to handle needs of more than 100% tenants across 314 property units
  • Developed and executed plan to achieve and maintain 97% or better rate of occupancy
  • Decreased operating costs 50% by implementing cost control procedures

Insurance Agent

TTEC
Gastonia, NC
06.2020 - 12.2021
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Explained features, advantages and disadvantages of various policies to promote insurance sales.
  • Adhered to all regulations for insurance sales.
  • Met and exceeded revenue goals by 83.5% through generating new leads and identifying new clients

Home Inspector

Outer Banks Home Inspections
Kill Devil Hills, NC
05.2020 - 09.2021
  • Conducted inspections using standard forms consistent with knowledge of industry standards and requirements for various categories of conventional and government-backed financing.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Made and submitted reports detailing finding and any actions taken.

Lead Leasing Consultant

Fortis Property Group
Lincolnton, NC
12.2020 - 03.2021
  • Managed aspects of customer service, including greeting clients, showing apartments, preparing leases and resolving resident issues.
  • Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.

Education

Bachelor of Arts - History

Elizabeth City State University
Elizabeth City, NC
08.2016 - 05.2020

Skills

Telephone and email etiquette

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Timeline

Assistant Property Manager

Fortis Property Group
12.2020 - Current

Lead Leasing Consultant

Fortis Property Group
12.2020 - 03.2021

Insurance Agent

TTEC
06.2020 - 12.2021

Home Inspector

Outer Banks Home Inspections
05.2020 - 09.2021

Bachelor of Arts - History

Elizabeth City State University
08.2016 - 05.2020

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