Olivia Watts
Administrator
Gastonia,NC
Summary
Entry-level Assistant Property Manager with outstanding knowledge of NC fair housing laws and customer service. Looking to bring further success to any organization by leveraging a strong skill set and a proactive demeanor.
Overview
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Assistant Property Manager
Fortis Property Group
Lincolnton, NC
12.2020 - Current
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
- Administered operations to handle needs of more than 100% tenants across 314 property units
- Developed and executed plan to achieve and maintain 97% or better rate of occupancy
- Decreased operating costs 50% by implementing cost control procedures
Insurance Agent
TTEC
Gastonia, NC
06.2020 - 12.2021
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
- Adhered to all regulations for insurance sales.
- Met and exceeded revenue goals by 83.5% through generating new leads and identifying new clients
Home Inspector
Outer Banks Home Inspections
Kill Devil Hills, NC
05.2020 - 09.2021
- Conducted inspections using standard forms consistent with knowledge of industry standards and requirements for various categories of conventional and government-backed financing.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Made and submitted reports detailing finding and any actions taken.
Lead Leasing Consultant
Fortis Property Group
Lincolnton, NC
12.2020 - 03.2021
- Managed aspects of customer service, including greeting clients, showing apartments, preparing leases and resolving resident issues.
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Education
Bachelor of Arts - History
Elizabeth City State University
Elizabeth City, NC 08.2016 - 05.2020
Skills
Telephone and email etiquette
Leasing and sales
Property Inspections
Financial budgeting and reporting
City and county regulations
Customer service-focused
Timeline
Assistant Property Manager
Fortis Property Group
12.2020 - Current
Lead Leasing Consultant
Fortis Property Group
12.2020 - 03.2021
Insurance Agent
TTEC
06.2020 - 12.2021
Home Inspector
Outer Banks Home Inspections
05.2020 - 09.2021
Bachelor of Arts - History
Elizabeth City State University
08.2016 - 05.2020