Olivia Werkheiser
Allentown,PA
Summary
Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction, and promote long-term loyalty.
Overview
4
4
years of professional experience
Work History
Server
Vault 634
Allentown, PA
08.2023 - Current
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
- Upheld high standards of sanitation in accordance with health department regulations.
Server and Hostess
Sunset Grille
Allentown, PA
04.2023 - 01.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Dietary Server
Heather Glen Senior Living
Allentown, PA
08.2021 - 11.2022
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Presenter
McDonald's
Trexlertown, PA
06.2020 - 12.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Ensured that all foods were prepared according to health department regulations.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
Education
Bachelor of Science - Construction Management
Thomas Jefferson University
Philadelphia, PASkills
- Table Setting
- Supply Restocking
- Safe Food Handling
- Food inspection
- Guest Engagement
- Order Management
- Menu Memorization
- Training & Development
- Teamwork and Collaboration
Affiliations
- Basketball Player
- Volunteer
Languages
English
Full Professional
References
References available upon request.
Timeline
Server
Vault 634
08.2023 - Current
Server and Hostess
Sunset Grille
04.2023 - 01.2024
Dietary Server
Heather Glen Senior Living
08.2021 - 11.2022
Presenter
McDonald's
06.2020 - 12.2020
Bachelor of Science - Construction Management
Thomas Jefferson University
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