Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olivia Wright

Searcy,AR

Summary

Current Master's School student looking for part time employment in the service industry. I have been a stay at home mom for the past year while doing school online. I am looking for a position that is willing to work around my internship which is Monday, Wednesday, Friday every week 7:30 AM - 3:30 PM. I can work evenings and weekends, as well as during the day Tuesday's and Thursdays. I have server and host experience in a restaurant setting. I also have extensive customer service and sales experience from my work history overall.

Overview

3
3
years of professional experience

Work History

Server

Old Mill Pizza
05.2020 - 08.2020
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Served food and beverages promptly with focused attention to customer needs.


Front Desk Staff

LA Fitness
09.2018 - 08.2020
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Developed and maintained positive relationships with guests for satisfaction.

Server and Host

Cathead's Diner
07.2019 - 05.2020
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Key Holder

Journey's
07.2017 - 09.2018
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.

Education

Master of Arts - Social Work

University of Arkansas At Little Rock
Little Rock
05-2026

Bachelor of Arts - Psychology

University of Arkansas At Little Rock
Little Rock
05-2022

High School Diploma -

North Little Rock High School
North Little Rock
05-2018

Skills

  • POS operation
  • Suggestive selling
  • Order accuracy
  • Quality control
  • Sales techniques
  • Regulatory compliance
  • Shift management
  • Guest engagement
  • Exceptional customer service

Timeline

Server

Old Mill Pizza
05.2020 - 08.2020

Server and Host

Cathead's Diner
07.2019 - 05.2020

Front Desk Staff

LA Fitness
09.2018 - 08.2020

Key Holder

Journey's
07.2017 - 09.2018

Master of Arts - Social Work

University of Arkansas At Little Rock

Bachelor of Arts - Psychology

University of Arkansas At Little Rock

High School Diploma -

North Little Rock High School

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