Olivia Yanez
Richardson,TX
Summary
Customer-focused Cashier Team Lead with driven work ethic and documented record of excellent guest service. Friendly with strong communication and interpersonal skills to maintain loyal business. Offering great problem-solving skills to quickly address customer questions and concerns.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Altitude Trampoline Park
Richardson, TX
07.2021 - 11.2023
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Lead Cashier
Bed Bath & Beyond
Plano, TX
12.2021 - 06.2022
- Greeted customers and provided excellent customer service.
- Responsible for opening and closing registers accurately according to established procedures.
- Maintained a clean and organized work environment to ensure customer satisfaction.
- Addressed customer complaints promptly while remaining professional in challenging situations.
- Handled escalated customer service issues professionally and courteously.
- Learned roles of other departments to provide coverage and keep store operational.
- Organized backroom operations including receiving, storing, restocking merchandise.
- Resolved discrepancies between sales floor and register information quickly.
Lead Cashier
Altitude Trampoline Park
Richardson , TX
08.2018 - 07.2021
- Greeted customers and provided excellent customer service.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained a clean and organized work environment to ensure customer satisfaction.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed returns and exchanges efficiently while adhering to company policies.
Education
High School Diploma -
JJ Pearce
Richardson, TX05-2021
Skills
- Customer Assistance
- Cash Register Operation
- Customer Service
- Product Recommendations
Timeline
Lead Cashier
Bed Bath & Beyond
12.2021 - 06.2022
Assistant Manager
Altitude Trampoline Park
07.2021 - 11.2023
Lead Cashier
Altitude Trampoline Park
08.2018 - 07.2021
High School Diploma -
JJ Pearce
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