Olivia Young
Palmer,AK
Summary
Experienced with delivering personalized care and support to individuals with varying needs. Utilizes effective communication and problem-solving skills to manage complex situations and enhance client satisfaction. Proven track record of fostering positive relationships and enhancing clients' well-being through personalized care plans. Demonstrated ability to handle challenging situations and communicate effectively with clients and team members.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Direct Service Provider
Alaska Nurtured Living
08.2024 - Current
- Maintained a clean, safe, and well-organized patient environment.
- Assisted disabled clients in supporting their independence and well-being.
- Provided safe mobility support to help patients move around personal and public spaces.
- Ensured a safe environment by adhering to established protocols and promptly addressing potential hazards or concerns.
- Conferred with supervisor to discuss patient condition and medical care.
Private Nanny
Private Home
07.2021 - 01.2023
- Developed strong relationships with parents, maintaining open communication about each child's progress and needs.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Organized engaging activities that incorporated age-appropriate educational components for cognitive development.
- Supported emotional growth by helping children navigate conflicts with empathy and understanding while teaching problem-solving skills.
Receptionist
House of Lux
01.2016 - 08.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
Bachelor of Science - Psychology
Minnesota State University, Mankato
Mankato, MN05-2025
High School Diploma -
Wasilla High School
Wasilla, AK05-2020
Skills
- Safety awareness
- Compassionate client care
- First aid and CPR
- Greeting and seating clients
- Organization skills
- Relationship building
- Emotional support
Certification
- First Aid Certification - American Red Cross or St John Ambulance.
- Adult CPR/AED certification – American Red Cross.
- OSHA Certified
- MANDT Certified
- HIPAA Certified
- Medication Administration Certified
- Mandatory Reporting Certified
- Critical Incident Report Certified
Timeline
Direct Service Provider
Alaska Nurtured Living
08.2024 - Current
Private Nanny
Private Home
07.2021 - 01.2023
Receptionist
House of Lux
01.2016 - 08.2020
Bachelor of Science - Psychology
Minnesota State University, Mankato
High School Diploma -
Wasilla High School
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