Olivia Zamora
Indianapolis,IN
Summary
Dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Server
Olive Garden
11.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
Cargo Agent
Quantum Aviation
01.2021 - 11.2021
- Utilized computer systems to manage cargo shipments and accurately track goods.
- Operated cargo handling equipment to facilitate safe and quick loading and unloading of cargo.
- Detected damages and discrepancies in cargo shipments with careful inspections and close monitoring.
- Compiled accurate cargo manifests, avoiding shipping errors and meeting regulatory standards.
Education
High School Diploma -
Beech Grove Sr High School
Beech Grove, IN06.2021
Skills
- White Glove Service
- Courteous Phone Demeanor
- Food Sales and Promotion
- Check Payment Processing
- Workflow Coordination
- Dining Customer Service
Languages
Spanish
Full Professional
Timeline
Server
Olive Garden
11.2022 - Current
Cargo Agent
Quantum Aviation
01.2021 - 11.2021
High School Diploma -
Beech Grove Sr High School
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