OLIVIA ZELLMANN
Minneapolis,MN
Summary
Developed strong communication, organizational, and problem-solving skills in dynamic educational environment. Seeking to transition into new field where these abilities can be applied to drive success and foster growth. Dedicated to contributing to positive and productive workplace.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Educator
Lululemon
05.2022 - 11.2024
- Increased support quality with thorough troubleshooting and problem-solving techniques
- Self-start projects while simultaneously working as a team member
- Master sales technique by exhibiting efficient communication with guests about transactions, company regulations, and product information
- Identify creative ways to meet a guest’s needs
Student Manager
University of Minnesota - Twin Cities
08.2022 - 07.2024
- Increased student engagement by implementing innovative management strategies and fostering a positive learning environment
- Managed multiple projects simultaneously while prioritizing tasks according to urgency and importance in achieving institutional goals.
Frontline Associate
Motion Physical Therapy
09.2023 - 01.2024
- Self-start administrative duties: responding to emails, filing patient forms and referrals, coordinating insurance documents, collecting copays
- Educate patients about clinic regulations and procedures through direct contact and phone calls
- Adapted quickly to changes in-store operations or policies while maintaining outstanding performance standards.
Pre-Physical Therapy Volunteer
TRIA Orthopedic Center
04.2023 - 07.2023
- Facilitated efficient clinic operations by organizing therapy equipment, sanitizing treatment areas, and preparing patients for appointments
- Developed strong rapport with patients and families, fostering trust and open communication throughout the rehabilitation process
- Optimized patient safety during therapy sessions by closely monitoring exercise execution and providing necessary support or modifications as needed
- Participated in ongoing training opportunities to stay current on best practices in physical therapy techniques and interventions
Adapted Fitness Volunteer Trainer
Minnetonka Public School District
06.2022 - 03.2023
- Mentored new hires, resulting in stronger staff development and increased productivity
- Provided one-on-one mentoring to help individuals with a diagnosed disability reach their full potential within the organization
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement
Support Associate
Scheels
07.2020 - 01.2022
- Monitored employee and customer interactions to assess quality of service.
- Exceeded customer expectations by going above and beyond standard support protocols when necessary, resulting in increased satisfaction rates.
Education
B.S. - Kinesiology
University of Minnesota- Twin Cities
05-2025
Skills
- 5 years customer service
- Microsoft Software Systems
- Healthcare experience
- Problem-solving
- Team collaboration
- Adaptability & resourcefulness
Certification
- BLS (Basic Life Support)
- Adult and Pediatric First Aid/CPR/AED (American Red Cross)
Timeline
Frontline Associate
Motion Physical Therapy
09.2023 - 01.2024
Pre-Physical Therapy Volunteer
TRIA Orthopedic Center
04.2023 - 07.2023
Student Manager
University of Minnesota - Twin Cities
08.2022 - 07.2024
Adapted Fitness Volunteer Trainer
Minnetonka Public School District
06.2022 - 03.2023
Educator
Lululemon
05.2022 - 11.2024
Support Associate
Scheels
07.2020 - 01.2022
- BLS (Basic Life Support)
- Adult and Pediatric First Aid/CPR/AED (American Red Cross)
B.S. - Kinesiology
University of Minnesota- Twin Cities
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