Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

OLIVIA A. MELLIES

Crest Hill,IL

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and couch when needed in order to increasing team efficiency to strive for improvement on areas of business acumen and development.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Barista and Shift Supervisor

Starbucks
09.2022 - Current
  • Effectively train and coach new and long term employees with the purpose of increasing team efficiency to strive for improvement or areas of business acumen and development.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.

Online Grocery Pickup Personal Shopper

Walmart
08.2021 - 09.2022
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Tracked substitutions and informed customers of changes.

Cashier and Smart Truck

Michaels Arts and Crafts
07.2021 - 08.2021
  • Greeted customers entering the store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.

Food Preparation Worker

Chipotle
01.2021 - 06.2021
  • Prepared ingredients according to precise specifications, resulting in consistent meal quality across all menu items.
  • Maintained a clean and sanitary workspace, adhering to strict health and safety standards for optimal work conditions.

Education

Associate of Arts -

Joliet Junior College
Joliet, IL
12.2021

North Central College
Naperville, IL

High School Diploma -

Lockport Township Highschool
Lockport, IL
05.2020

Skills

  • Team Leadership
  • Communicating with impact
  • Problem Solving
  • Conversant in American Sign Language

Certification

  • ASU Starbuck Global Academy (100,200,300), Starbuck Coffee Academy - Sept. 2023 (active)
  • Illinois Food Service Sanitation Manager Training, StateFoodSaftey - April 2023 (active)

Awards

Mug Award (Starbucks)-Aug 2024
  • I received this pin twice due to going out of my way to support my peers and going above and beyond.
Partner of the quarter (Starbucks)-Oct 2023
  • I was gifted this award due to my peers nominated me because they felt I went above and beyond making everyone feel welcome and supported.
Employee of the month (Michaels)- Jul 2022
  • I was given employee of the month my first month working at Michaels due to constantly going above and beyond with customers and my peers.

Timeline

Barista and Shift Supervisor

Starbucks
09.2022 - Current

Online Grocery Pickup Personal Shopper

Walmart
08.2021 - 09.2022

Cashier and Smart Truck

Michaels Arts and Crafts
07.2021 - 08.2021

Food Preparation Worker

Chipotle
01.2021 - 06.2021

Associate of Arts -

Joliet Junior College

North Central College

High School Diploma -

Lockport Township Highschool

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OLIVIA A. MELLIES