Olivia Arnett
Fredericksburg,VA
Summary
To obtain a challenging and responsible position where my education, interests, and experience can be put to good use.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
Skillful Hands
Fredericksburg, VA
11.2023 - Current
- Managed scheduling and coordinated appointments for team members effectively.
- Communicated with clients and vendors to address inquiries and resolve issues promptly.
- Collaborated with team members to streamline administrative processes and improve efficiency.
Receptionist
River City Veterinary Hospital
Richmond, Virginia
12.2016 - 12.2020
- Facilitated appointment scheduling and client check-ins for busy multi-doctor practice.
- Maintained accurate inventory records to support operational efficiency.
- Managed high-volume client interactions in a fast-paced veterinary environment.
- Contributed to recognition of practice as best veterinary hospital in Richmond, VA.
Field Liaison
Comcast
Richmond, Virginia
09.2015 - 12.2016
- Coordinates all Safety Issue tickets across Beltway Region.
- Ensures timely communication with customers regarding issue resolutions while systematically routing calls and scheduling necessary appointments.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Receptionist
Caroline Animal Hospital
Milford, Virginia
11.2011 - 09.2015
- Organized appointment schedules to maximize productivity.
- Operated busy multi-line phone systems for seamless client interaction.
- Ensured timely client check-ins and check-outs to improve overall experience.
- Remained composed under pressure to maintain high service standards.
- Conducted payment transactions and executed end-of-day deposits reliably.
Vet Assistant
Lee's Hill Pet Hospital
Fredericksburg, VA
12.2010 - 12.2011
- Administered vaccinations and medications as directed by veterinary staff.
- Managed inventory of veterinary supplies and ensured stock levels were maintained.
- Educated pet owners on proper care, nutrition, and medication administration.
- Monitored animal patients' vital signs and reported changes to veterinarians.
- Prepared and maintained medical instruments and equipment for procedures.
Kennel Assistant
Fredericksburg SPCA
Fredericksburg, VA
01.2010 - 12.2010
- Facilitated adoption processes for up to 400 dogs and cats, ensuring suitable placements.
- Administered medications, provided food, and maintained cleanliness of all shelter animals.
- Conducted application reviews to match potential adopters with appropriate animals.
- Offered temporary care for animals until permanent homes were found.
Education
High School Diploma -
Caroline High School
Milford, VA06-2008
Skills
- Scheduling management
- Client communication
- Inventory oversight
- Appointment coordination
- Process optimization
- Customer service excellence
- Customer relationship management
Timeline
Administrative Assistant
Skillful Hands
11.2023 - Current
Receptionist
River City Veterinary Hospital
12.2016 - 12.2020
Field Liaison
Comcast
09.2015 - 12.2016
Receptionist
Caroline Animal Hospital
11.2011 - 09.2015
Vet Assistant
Lee's Hill Pet Hospital
12.2010 - 12.2011
Kennel Assistant
Fredericksburg SPCA
01.2010 - 12.2010
High School Diploma -
Caroline High School