Olivya Peters-Evans
Saint Ann,MO
Summary
Experienced professional in housekeeping leadership, consistently achieving top-tier outcomes. Proficient in team management, maintaining cleanliness standards, and adapting to evolving requirements. Recognized for exceptional communication skills, reliability, and dedication to excellence. Skilled in cultivating teamwork, providing staff training, and ensuring smooth operational flow.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Housekeeping Supervisor
Ameristar Casinos, Inc.
Saint Charles, MO
08.2024 - Current
- Supervised a team of over 30 housekeeping staff, ensuring cleanliness in all guest rooms and public areas
- Trained new housekeeping staff on proper cleaning techniques, safety protocols, and customer service skills
- Implemented new cleaning procedures and standards to improve efficiency and maintain high quality standards
- Conducted regular inspections of guest rooms to ensure adherence to cleanliness standards and promptly addressed any issues or deficiencies
- Collaborated with other departments such as front desk and maintenance to coordinate guest requests, repairs, and room readiness
- Managed inventory of cleaning supplies and equipment, ensuring an adequate stock level at all times while minimizing waste
- Maintained accurate records of daily tasks completed by the housekeeping team for reporting purposes
- Resolved guest complaints related to housekeeping services promptly and effectively, ensuring guest satisfaction was maintained at all times
- Participated in performance evaluations of housekeeping staff, providing feedback on strengths and areas for improvement
Guest Room Attendant/Housekeeping
Ameristar Casinos, Inc.
Saint Charles, MO
04.2022 - 08.2024
- Maintained cleanliness and tidiness of guest rooms, ensuring a comfortable and welcoming environment
- Performed thorough cleaning tasks including dusting, vacuuming, mopping floors, and changing linens
- Stocked and replenished supplies such as toiletries, towels, and bedding to ensure guest satisfaction
- Implemented efficient cleaning techniques to maximize productivity while maintaining high quality standards
- Responded promptly to guest requests for additional amenities or services in a courteous manner
- Inspected rooms for maintenance issues or damages and reported them to the appropriate department for prompt resolution
- Followed established safety procedures when handling cleaning chemicals and equipment
- Assisted in training new housekeeping staff members on proper cleaning techniques and hotel policies
- Achieved an average cleanliness rating of 97% from guest feedback surveys over the past year
- Participated in a deep cleaning renovation project for 397 hotel rooms
Full Time Retail Sales Associate and Team Lead
Aldi
University City, MO
05.2021 - 04.2022
- Supervised and trained a team of 15 retail associates, ensuring consistent adherence to company policies and procedures
- Managed daily operations of the retail store, including opening and closing procedures, cash handling, and inventory management
- Developed and maintained strong relationships with customers through exceptional service, resulting in increased customer loyalty
- Conducted regular staff meetings to communicate goals, provide feedback on performance, and foster a positive work environment
- Resolved escalated customer issues promptly and effectively while maintaining a high level of professionalism
- Led by example by consistently achieving personal sales targets through upselling techniques and product knowledge expertise
Center Store Clerk
Schnucks
Bridgeton, MO
09.2020 - 05.2021
- Efficiently restocked grocery shelves overnight, ensuring products were properly organized and easily accessible for customers
- Ensured product quality by regularly inspecting items for damage or expiration dates
- Operated equipment such as pallet jacks and forklifts to move heavy items safely throughout the store
- Followed safety protocols at all times to prevent accidents or injuries in the workplace
- Communicated effectively with supervisors regarding stock levels, replenishment needs, and any issues encountered during shifts
- Maintained cleanliness and organization of storage areas, including backrooms and supply closets
- Trained new employees on proper stocking procedures, safety guidelines, and company policies
- Adhered to company standards for product rotation to minimize waste and ensure freshness of perishable items
Sales Associate
Party City
Sunset Hills, MO
09.2016 - 01.2018
- Greeted all customers
- Handled cash, credit or check transactions
- Maintained adequate change denominations in the cash drawer
- Answer customer questions about products or services
- Issued change, receipts, and refunds
- Bag, box or wrap packages
Education
High school or equivalent - General Knowledge
St. Charles Community College
Cottleville, MO10.2012
Skills
- Cleaning
- Retail Management
- Hospitality
- POS Systems
- Hotel experience
- Retail Sales
- Customer Service
- Computer Operation
- Organizational Skills
- Time management
Certification
- Driver's License
- Missouri Gaming Commission Occupational License
Timeline
Housekeeping Supervisor
Ameristar Casinos, Inc.
08.2024 - Current
Guest Room Attendant/Housekeeping
Ameristar Casinos, Inc.
04.2022 - 08.2024
Full Time Retail Sales Associate and Team Lead
Aldi
05.2021 - 04.2022
Center Store Clerk
Schnucks
09.2020 - 05.2021
Sales Associate
Party City
09.2016 - 01.2018
High school or equivalent - General Knowledge
St. Charles Community College