Olly Alvarado
San Antonio,TX
Summary
Proven track record in enhancing client retention and membership growth at Sam's Club through exceptional communication and data entry proficiency. Bilingual specialist adept at cross-functional collaboration and customer satisfaction, achieving notable results in event management and service delivery. Skilled in leveraging client retention strategies and cross-selling abilities to exceed business objectives.
Overview
6
6
years of professional experience
Work History
Member Specialist
Sam's Club
04.2023 - Current
- Managed membership database, ensuring accurate record-keeping and timely updates as needed.
- Collaborated with cross-functional teams to develop new programs tailored to members'' needs.
- Contributed to long-term strategic planning related to membership growth and retention goals.
- Assisted in organizing events that fostered a sense of community among members.
Customer Service Associate
Lowe's
02.2021 - 04.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Front End Associate
Walmart
07.2018 - 11.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
Event Specialist
Advantage Sales And Marketing
06.2018 - 10.2019
- Led onsite execution of events, overseeing setup, breakdown, troubleshooting any issues as they arose while maintaining composure under pressure for a professional outcome every time.
- Interfaced with clients to understand event objectives.
- Managed event logistics and operations.
- Elevated guest satisfaction by addressing concerns promptly and professionally during events.
Education
Associate of Arts - General Studies
Southwest Texas Junior College
Eagle Pass, TXHigh School Diploma -
C.C. Winn High School
Eagle Pass, TXSkills
- Exceptional communication
- Data entry proficiency
- Client Retention Strategies
- Cross-selling abilities
- Bilingual (English & Spanish)
Timeline
Member Specialist
Sam's Club
04.2023 - Current
Customer Service Associate
Lowe's
02.2021 - 04.2023
Front End Associate
Walmart
07.2018 - 11.2020
Event Specialist
Advantage Sales And Marketing
06.2018 - 10.2019
Associate of Arts - General Studies
Southwest Texas Junior College
High School Diploma -
C.C. Winn High School
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