OLUMOLAWA BENSON
Enterprise Rent-A-Car
San Antonio,TX
12
years of professional experience
Management Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Work History
Flagship Assistant Manager
3 Years 1 Month- Trained and supervised team members to enhance customer service standards while maintaining customer service score of 95%.
- Managed daily operations to ensure optimal vehicle availability and customer satisfaction.
- Implemented process improvements, optimizing fleet management efficiency reducing inventory discrepancies by 20%.
- Developed schedules to reduce overtime cost by 10% to ensure adequate staffing during peak rental periods.
- Oversaw financial transactions, ensuring accuracy and compliance with company policies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Resolved Customer Concerns contributing to a 30% reduction in customer complaints and disputes
- Developed marketing strategies by marketing to nearby dealership and insurance agency to attract new customers, increasing growth by 8% MTD
Project Assistant
10 Months- Provided high-quality clerical and administrative support services to project staff and clientele
- Coordinated project schedules and timelines to enhance team productivity.
- Assisted in preparing detailed reports and documentation for client presentations.
- Reported project status on budget, resources, technical issues, or customer satisfaction.
- Supported project managers in tracking deliverables and milestones accurately.
- Reduced Project schedule by 10% using hands on system's to increase efficiency
Finance Intern
1 Month- Accompanied department management to functions and meetings to observe and learn
- Participated in training sessions to gain a better understanding of finance processes and procedures
- Analyzed financial data to support investment decisions and enhance portfolio performance.
- Participated in problem-solving activities, utilizing research skills
- Assisted in preparing detailed financial reports for client presentations.
- Analyzed monthly department budgeting and accounting reports to maintain expenditure controls.
Education
B.B.A - Business Administration & Management
- Awards & Honors
- Cum laude
- Dean’s List
- Completed coursework towards Bachelor of Business Administration
- GPA: 3.65
Skills
Team Support
Strong Communication and Interpersonal Skills
Goal-Driven
Brand Representation
Market Research
Time Management
Automotive Proficiency
Computer Proficiency and Microsoft Office
Money handling
Excellent Written and Verbal Communication
Clean Driving Record
Project Coordination
Sales growth
Customer service
Team leadership
Decision-making
Accomplishments
- Supervised team of 150 staff members at the San Antonio Airport.
- Consistent Elite Performance in Management.
- Grew Airport Sales, Growth and Performance by 8%
- Achieved the highest customer service rating of 99 at a branch level through effectively helping customers and business partners into rentals delivering the highest level of service
- Successfully trained and promoted junior level associates into managerial positions using on hand training, experience and guidance
Interests
Team Sports- Soccer
Formula 1 and Tennis
Outdoor Activities and Hiking
Automotive maintenance and enthusiast Projects
Mentoring and coaching others
Travel and Cultural Exploration
Timeline
Flagship Assistant Manager
Enterprise Rent-A-Car
05.2023 - CurrentRead More
Project Assistant
Sears Consultants
06.2022 - 04.2023Read More
Finance Intern
Cordros Capital
03.2014 - 04.2014Read More
University of Texas at San Antonio
B.B.A from Business Administration & Management
Read More
Elite Performance
Consistent Elite Performance YOY