Transit Bus Operator
Capital Metro
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Fostered a positive work environment by participating in team-building activities, sharing knowledge with colleagues, and maintaining a respectful attitude toward all passengers and coworkers.
- Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
- Developed strong relationships with regular passengers, fostering a sense of trust and reliability in the transit system.
- Ensured compliance with federal, state, and local regulations by staying up-to-date on changing laws and guidelines affecting transportation operations.
- Handled fare collection accurately, protecting company revenue through diligent recordkeeping and reporting procedures.
- Assisted new operators in learning routes effectively through mentoring programs or ride-along sessions.
- Supported emergency response efforts during natural disasters or other crises by coordinating closely with local authorities as needed.
- Maintained clean and neat shuttle for passenger comfort.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
