Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Eunice Fasheru

Houst,TX

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles and a passion for improving service delivery, enhancing knowledge, and exceeding expectations. Accomplishments Customer Relations - Earned highest marks for customer satisfaction, company-wide. Used Microsoft Excel to develop inventory tracking spreadsheets. Resolved product issues through consumer testing. Product Promotion - Up-sold products and motivated customers to upgrade current product plans.

Overview

9
years of professional experience

Work History

Nordstrom
Houston, Tx

Customer Service Associate
05.2021 - Current

Job overview

  • Developed and actualized customer service initiatives to decrease wait times
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Provided direct customer support to internal and external customers
  • Helped large volume of customers daily with a positive attitude and focus on customer satisfaction
  • Resolved concerns with products or services to help with retention and drive sales
  • Evaluated account and service histories to identify trends, using data to mitigate future issues
  • Informed customers about special promotions and provided detailed information for various products
  • Responded to customer calls and emails to answer questions about products and services
  • Executes excellent sales floor merchandising and selling.

Walmart
Shreveport, LA

Asset Protection Specialist
01.2018 - 01.2020

Job overview

  • Leveraged surveillance and intelligence-led tactics to foster safety and security while minimizing company loss
  • Introduced and implemented viable loss control strategies by maintaining strong partnerships and customer trust
  • Controlled reduction of loss inventory by protecting company assets
  • Reported hazardous conditions to management to reduce the risk of injury
  • Led physical security and safety culture through training and promoting safe and secure standards
  • Prepared case reports, preserved evidence, interacted with law enforcement, and testified in criminal and civil court actions to facilitate prosecution
  • Built cross-functional relationships with business partners to reduce losses
  • Kept patrons and employees safe and from criminal activity
  • Mitigated risk and oversaw internal and external shoplifter apprehension and detention.

Red Roof Inn Plus
Shreveport, Louisiana

Front Desk Agent
01.2015 - 01.2018

Job overview

  • Acquired in-depth knowledge of the surrounding area to offer guests information about dining options, entertainment, and shopping activities
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
  • Used internal software to process reservations, check-ins, and check-outs
  • Designed employee work schedules to address complete operational needs
  • Responded swiftly to room requests and inquiries via the establishment website, email, or phone
  • Collected room deposits, fees, and payments
  • Answered multi-line phone system and enthusiastically greeted callers
  • Assisted at the front desk when and handled purchases at the gift shop
  • Assisted guests by furnishing information and directions to the casino, gift shop, and dining areas
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
  • Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.

Education

Southern University at Shreveport

Associate of Arts from Business Administration and Management
12.2018

Skills

  • Upselling Products and Services
  • Responding to Difficult Customers
  • Building Customer Trust and Loyalty
  • Call Documentation
  • MS Office Proficiency
  • Customer Support
  • Issue and Complaint Resolution
  • Courteous with a Strong Service Mindset
  • Quality assurance

Timeline

Customer Service Associate

Nordstrom
05.2021 - Current

Asset Protection Specialist

Walmart
01.2018 - 01.2020

Front Desk Agent

Red Roof Inn Plus
01.2015 - 01.2018

Southern University at Shreveport

Associate of Arts from Business Administration and Management

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Eunice Fasheru