Regina Tijerina
Las Vegas,NV
Summary
Experienced Management Professional well-versed in developing performance-oriented cultures devoted to continuous improvement and revenue growth. Results-focused leader with proven success in maintaining long-term growth. Excels in building long-lasting, productive client relationships to boost customer numbers and market share.
Overview
24
24
years of professional experience
Work History
Office Assistant II
Clark County
11.2020 - Current
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
Talent Manager
IT'S SUGAR
02.2020 - 11.2020
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Assistant Team Leader of Store Support
Whole Foods Market
10.2018 - 12.2019
- Developed solid professional relationships to broaden efficiency of customer service department.
- Conducted new-hire training regularly throughout fiscal year.
- Supervised 50+ co-workers.
General Manager
LensCrafters
04.2017 - 09.2018
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
- Increased monthly staff retention rate by 85% after implementing new training programs.
Store Manager
Justice
04.2014 - 04.2017
- Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of sale associates.
- Established succession planning by training and mentoring associates into leadership positions.
- Boosted sales by 37% by effectively cultivating customer rapport and delivering superior customer service.
Sales Associate/Talent Manager
Bath And Body Works
10.2000 - 04.2014
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Increased revenue by 57% by working closely and monitoring associate sales.
Legal Processing Clerk II
Santa Cruz Superior Court
12.2007 - 06.2010
- Provided administrative support and research for civil litigation and civil proceedings.
- Handled complex scheduling for appointments, court appearances and depositions for criminal division.
- Maintained litigation docket and calendars for 25+ attorneys, noting deadlines for responsive pleadings, motions and other important deadlines.
- Managed over 300 case calls per day.
Education
Associate of Arts - Business Management/Human Resources
Cabrillo College
Aptos, CA06.2005
Skills
- Relationship building and management
- Maximizing Profitability
- Product and Service Sales
- Systems and software programs
- Excellent customer service skills
- Hiring and Recruiting
- Wages and Salary
- Personnel Recruitment
- Candidate Sourcing
- Business operations
- MS Office/HRIS/PAYLOCITY/KRONOS/Workday/Word/Excel/E-Time
- Excel Proficiency
- Team leadership and coaching
- Training and Development
- POS systems
- Strategic thinker
- Conflict Resolution
- Staff Management
- Pre-Employment Screening
- Benefits and Compensation
- Organizational Development
- Team management
- Employment Law
- Payroll Processing
Timeline
Office Assistant II
Clark County
11.2020 - Current
Talent Manager
IT'S SUGAR
02.2020 - 11.2020
Assistant Team Leader of Store Support
Whole Foods Market
10.2018 - 12.2019
General Manager
LensCrafters
04.2017 - 09.2018
Store Manager
Justice
04.2014 - 04.2017
Legal Processing Clerk II
Santa Cruz Superior Court
12.2007 - 06.2010
Sales Associate/Talent Manager
Bath And Body Works
10.2000 - 04.2014
Associate of Arts - Business Management/Human Resources
Cabrillo College
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