Omar Alvarado Chavez
Katy,TX
Summary
Enthusiastic and reliable worker takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
Work History
Server
Local Table
09.2019 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Answered customers' questions, recommended items, and recorded order information.
Server
Alamo Drafthouse
07.2018 - 01.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Crew Member
Urban Bricks Pizza
01.2017 - 04.2018
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
Bachelor of Arts - Media Production
University of Houston
Houston, TX12.2023
High School Diploma -
Seven Lakes High School
Katy, TX05.2018
Skills
- Pos Operation
- Dining Room Cleaning and Upkeep
- Sales Expertise
- High-Volume Dining
- Conflict and Complaint Resolution
- Food Sales and Promotion
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Local Table
09.2019 - Current
Server
Alamo Drafthouse
07.2018 - 01.2019
Crew Member
Urban Bricks Pizza
01.2017 - 04.2018
Bachelor of Arts - Media Production
University of Houston
High School Diploma -
Seven Lakes High School
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