Omar Frioui
Aylett,VA
Summary
Dynamic leader with a proven track record at April's Place, enhancing customer satisfaction by overhauling service protocols and boosting satisfaction scores by over 20%. Skilled in Operations Management and fostering team collaboration, I excel in driving performance, mentoring staff, and strategically improving business processes for sustained growth.
Willing to work and do what is needed for the benefit of the consumer and the company.
Anything I currently lack I experience I will make up for with work ethic. I will dedicate my time to making myself better.
Overview
3
3
years of professional experience
Work History
Manager
Aprils Place
8137 Richmond Tappahannock Hwy
04.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Education
High School Diploma - General Studies
Homeschool
1566 Commins Rd 05.2023
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Operations Management
- Project Management
- Customer Relationship Management (CRM)
- Performance Management
- Sales Techniques
- Policy Implementation
- Workforce Management
- Business Administration
- Marketing
- Budget Control
- Business Planning
- Financial Management
- Expense Tracking
- Contract Management
- Brand Management
- Financial records oversight
- Teamwork and Collaboration
- Customer Service
Timeline
Manager
Aprils Place
04.2022 - Current
High School Diploma - General Studies
Homeschool