Omar Guzman

Generate new business thru D2D sales.

• Pitch homeowners on roof inspection for potential hail effects on roof, siding, and gutters.
• Close homeowners and generate business by getting contract signed and filing an insurance claim for hail loss.
• Schedule home inspection between insurance claim handler, company field supervisors, and homeowner.
• Help homeowner understand insurance process and how estimates and payment will be handled.
• Help homeowner select new color selections for roof, siding, or gutter replacement and create and explain the SOW.
• Collect payment in the forms of insurance ACV check, homeowner deductible check, and insurance RD check for construction project.
• Perform pre-construction and post-construction walk around with homeowner to ensure correct materials were delivered, and that construction was completed to satisfaction.
• Coordinate with production department to correct any issues that arose during construction.
• Top 10 sales performer for months of August, September, October, and November.
• Managed 3 territories in the cities of Sussex, Oak Creek, and Hubertus.
• Use Sugar CRM to track all customers and stage of each customer.
• Use Slack to communicate will other sales reps, management, and production departments.

Ensure quality of products sent by suppliers.

• Inspected received goods to AQL standards to verify quality and disposed or reworked items that did not meet quality requirements.
• Communicated quality concerns to appropriate parties.
• Ensured all products were compliant to FDA and EU food safe regulations.
• Worked with product managers and sourcing to review all potential new products.
• Maintained Access database containing data on all products (≈9000).
• Created carton marking files and barcodes using Access and Bartender respectively.
• Logged customer complaints and conducted product inspections accordingly.
• Uploaded all items into the GDSN data pool.

Oversaw custom top treatments department (14 employees) as well as staging department (6 employees).

• Optimized work order flow for entire soft treatments department consisting of the custom top treatment line, custom drapes line, and custom soft shades line in order to maximize output and efficiency.
• Onboarded new team members by relaying information on company procedures and safety requirements.
• Helped perform accident investigations throughout company.
• Took on additional job duties during unexpected backlog, resulting in meeting project target date.
• Helped manager perform employee evaluations.
• Coached employees on best practices.
• Resolved issues quickly to maintain productivity goals.
• Created staff schedules, approved requested time off, and managed time cards (ADP Timesaver).
• Updated MDI.
• Work with quality and engineering to test and implement process and product improvements.
• Identified problems and implemented effective solutions.

Oversaw custom top treatments manufacturing department (14 people), temporarily supervise custom drapes department (40 people).

• Resolved issues quickly to maintain productivity goals.
• Manage incoming orders and people to maximize output and efficiency.
• Created staff schedules, approved requested time off, and managed time cards (ADP Timesaver).
• Updated MDI.
• Work with quality and engineering to test and implement process and product improvements.
• Increased manufacturing output in the department by 30% within 2 weeks of assuming leadership.
• Identified problems and implemented effective solutions.

Improve quality in the custom soft treatments manufacturing department.

• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
• Tracked all external complaints and maintained quality database.
• Halted production line in case of major non-compliance of specifications, standards or quality discovered during inspection process.
• Created and collaborated in implementation and maintenance of customer complaint log, control plans, work and inspection instructions, local procedures and visual aids and samples.
• Created, implemented, and ensured completion of LPA's.
• Organized and led weekly call with large accounts to discuss customer complaints.
• Lowered defective units from 5% to 2%.
• Used Wrike and action plans to track and attack quality issues and other projects.
• Oversaw returns clerk.