OMAR JR. PICHON
Queens,NY
Summary
Professional hospitality expert with proven capability in multi tasking in high-volume work places and ensuring guest satisfaction. Strong focus on teamwork and adaptability, consistently meeting dynamic service needs. Skilled in delivering exceptional service, handling guest requests, and maintaining polished and efficient dining experience. Reliable and results-driven, with knack for seamless coordination and delegation of tasks.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Banquet Server/Bartender
Cipriani
05.2023 - Current
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events in a luxurious venue which hosted but are not limited to: Met gala afterparty, Kings trust Gala, Gotham Awards and Planned Parenthood gala just to name a few.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Prepared alcoholic and non-alcoholic beverages for a space that could hold up to 1,100 seated guests in a timely fashion.
Barista Manager
Ten Thousand Coffee
04.2023 - 11.2025
- Increased profit margin in the Wall Street area for a recently franchised company
- Streamlined workflow for barista team members by implementing effective task delegation
- mentored new staff members on proper technique for espresso preparation/dilatation and milk steaming to ensure high quality beverages be served to all customers
Server
Beso
01.2021 - 04.2023
- Facilitated exceptional dining experiences by ensuring prompt service and meticulous attention to detail during each guest's visit.
- Facilitated guest menu selections by offering insights on specials and pairings.
- Collaborated with kitchen staff to streamline food order preparation and delivery processes.
Education
Associate of Arts - English Literature
Laguardia Community College
Queens, NY07-2023
High School Diploma -
Alfred E Smith Career And Technical High School
The Bronx, NY07.2021
Skills
- Customer Service
- Guest Service
- Strong teamwork
- Team Management
- Inventory Management
- Dining Area Maintenance
- Food Handling
- Menu Memorization
- Food Running
Certification
Food Handlers Certificate, Issued 03/01/23
ATAP certified. Issued 1/18/2024
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Russian
Limited
Contact - Personal Information
Omar Jr Pichon, Queens, NY, 646-920-0609, omarjrp777@gmail.com
Timeline
Banquet Server/Bartender
Cipriani
05.2023 - Current
Barista Manager
Ten Thousand Coffee
04.2023 - 11.2025
Server
Beso
01.2021 - 04.2023
Associate of Arts - English Literature
Laguardia Community College
High School Diploma -
Alfred E Smith Career And Technical High School