Omar Paez
Summary
Experienced in providing customer support by resolving inquiries and enhancing customer satisfaction. Managed high-volume calls, effectively addressing concerns and ensuring timely issue resolution. Improving response times and maintaining accurate records of customer engagements.
Overview
5
5
years of professional experience
2025
2025
years of post-secondary education
Work History
Customer Service Representative
Discount Tire Sales & Service
San Antonio
12.2025 - Current
- Provided exceptional customer support by promptly resolving inquiries, enhancing overall customer satisfaction and loyalty.
- Managed high-volume calls, effectively addressing customer concerns and ensuring timely resolution of issues.
- Utilized CRM software to track customer interactions, improving response times and maintaining accurate records.
Inventory Specialist
WIS International Inventory Service
San Antonio
12.2024 - 11.2025
- Streamlined inventory processes by implementing efficient tracking systems, enhancing overall operational efficiency and accuracy.
- Collaborated with team members to coordinate stock assessments, leading to improved inventory turnover and reduced discrepancies.
- Entered information into system to update status reports.
- Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
Customer Service Cashier
Whataburger Restaurants L&c
San Antonio
02.2024 - 12.2024
- Processed customer transactions efficiently, ensuring accurate cash handling and contributing to a smooth checkout experience.
- Assisted in resolving customer inquiries and complaints, enhancing customer satisfaction through effective communication and problem-solving skills.
- Resolved customer complaints in a professional manner.
Crew Trainer
McDonald’s
Bulverde
02.2022 - 03.2024
- Trained and mentored new crew members, enhancing team efficiency and fostering a collaborative work environment.
- Delivered exceptional customer service by addressing inquiries and ensuring timely order fulfillment during peak hours.
- Assisted management in developing strategies to improve customer service standards.
- Documented performance, safety, and customer service needs to improve operations.
Customer Representative
Kentucky Fried Chicken
San Antonio
08.2021 - 02.2022
- Assisted customers by addressing inquiries and resolving issues, enhancing overall customer satisfaction and retention rates.
- Demonstrated strong communication skills while interacting with diverse customers, building rapport and ensuring positive experiences.
- Supported promotional campaigns by effectively communicating offers to customers, driving increased sales and customer engagement.
Education
General Education Diploma
San Antonio, TexasSkills
- Customer support
- Call management
- Client communication
- Customer retention
- Training and mentoring
- Time management
- Critical thinking
- Conflict resolution
Timeline
Customer Service Representative
Discount Tire Sales & Service
12.2025 - Current
Inventory Specialist
WIS International Inventory Service
12.2024 - 11.2025
Customer Service Cashier
Whataburger Restaurants L&c
02.2024 - 12.2024
Crew Trainer
McDonald’s
02.2022 - 03.2024
Customer Representative
Kentucky Fried Chicken
08.2021 - 02.2022
General Education Diploma