Omar Rosas
Mexicali,BC
Summary
Dynamic Assistant General Manager at Moonstone Hotels with a proven track record in operations management and staff development. Enhanced guest satisfaction through strategic service improvements and effective problem resolution. Skilled in inventory control and employee scheduling, driving team performance and operational efficiency.
Overview
7
7
years of professional experience
Work History
Assistant General Manager
Moonstone Hotels
04.2017 - 04.2024
- Developed and implemented operational strategies to enhance guest satisfaction and streamline services.
- Coordinated annual budgeting processes, ensuring alignment with business objectives and resource allocation.
- Assisted in training staff on customer service protocols, improving team performance and guest interactions.
- Analyzed market trends to identify opportunities for service enhancements and competitive positioning.
- Oversaw daily hotel operations, ensuring compliance with safety standards and quality controls.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
Education
High School Diploma -
Central Union High School
El Centro, CA06.1996
Skills
Staff management
Inventory control
Operations management
Staff development
Employee scheduling
Languages
Spanish
Native or Bilingual
Timeline
Assistant General Manager
Moonstone Hotels
04.2017 - 04.2024
High School Diploma -
Central Union High School