Omar Sandoval
Retail Sales Consultant
Dallas,TX
Summary
Dynamic retail professional with a proven track record at AT&T, excelling in customer engagement and sales development. Leveraged product knowledge to enhance customer satisfaction and foster loyalty, resulting in increased referrals. Strong leadership skills honed as a Supervisor at Visionworks, effectively resolving conflicts and driving team efficiency.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Retail Sales Consultant
AT&T
Grand Prairie, Texas
07.2023 - Current
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Maximized sales revenue through personalized recommendations and upselling techniques.
- Stayed up-to-date on industry trends to better educate customers on new products and offerings.
- Developed strong relationships with clients, leading to repeat business and increased referrals.
Supervisor
Visionworks
04.2021 - 06.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Education
Associate of Applied Science - CADD
Eastfield College
Mesquite, TX 05.2001 -
Skills
Customer engagement
Handling customer complaints
Sales development
Customer satisfaction
Customer follow-up
Product knowledge
Accomplishments
- Supervised team of 4 staff members.
- Achieved Battleship store status by completing Individual goal settings, with accuracy and efficiency.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Awarded “CSAT Achiever” in May 2025.
Timeline
Retail Sales Consultant
AT&T
07.2023 - Current
Supervisor
Visionworks
04.2021 - 06.2023
Associate of Applied Science - CADD
Eastfield College
05.2001 -