Omar Santiago
San Diego,CA
Summary
Accomplished Retail Store Manager with a proven track record at Verge Mobile, enhancing store performance and customer satisfaction through expert merchandising and effective staff management. Skilled in performance monitoring and fostering a friendly, outgoing store environment, significantly increasing sales and efficiency.
Overview
12
12
years of professional experience
Work History
Retail Store Manager
Verge Mobile
11.2021 - Current
- Optimized store displays and appearance via strategic merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Completed routine store inventories.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Retail Store Manager
Hit Mobile
02.2018 - 11.2021
- Optimized store displays and appearance via strategic merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Completed routine store inventories.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Retail Store Sales Manager
MFM
02.2013 - 11.2018
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
Education
High School Diploma -
MISSSION BAY HIGH SCHOOL
2475 Grand Ave, San Diego, CA 9210906-2003
Skills
- Performance monitoring
- Friendly and outgoing
- Market trend awareness
- Reporting and documentation
- Staff management
- Customer service
- Merchandise strategizing
- Strong multi-tasking
Languages
Spanish
Professional Working
Timeline
Retail Store Manager
Verge Mobile
11.2021 - Current
Retail Store Manager
Hit Mobile
02.2018 - 11.2021
Retail Store Sales Manager
MFM
02.2013 - 11.2018
High School Diploma -
MISSSION BAY HIGH SCHOOL
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