Omar Smith
Sunrise
Summary
Helpful Member Service Representative diffusing volatile customer situations, generating additional revenue and building productive relationships with both staff and customers. Customer-centered and friendly professional with 7 year background maintaining customer satisfaction and contributing to company success goals. Driven Member Experience Specialist with strong background in fostering positive customer relationships. Skilled at identifying and addressing member needs, improving engagement, and ensuring member satisfaction. Known for strong problem-solving skills, effective communication abilities, and commitment to providing high-quality service. Previous roles involved enhancing user experience by streamlining processes and implementing innovative solutions.
Overview
10
10
years of professional experience
Work History
Member Experience Specialist
Nations benefits
Plantation
10.2022 - 03.2025
- Provided exceptional customer service to members, addressing inquiries and resolving issues in a timely manner.
- Developed and implemented strategies to improve member experience through surveys and feedback.
- Greeted members upon arrival, providing assistance with membership applications and other related processes.
OPS Biological Scientist III
Florida Health Department Miami Dade County
Miami
04.2021 - 08.2022
- Developed and conducted experiments to analyze the effects of different environmental factors on plant growth.
- Studied the genetic structure of various species, using molecular biology techniques such as PCR and DNA sequencing.
- Analyzed data from experiments to identify trends or patterns in biological processes.
Mental Health Technician
Behavioral Health Network Inc.
Fort Lauderdale
01.2019 - 02.2021
- Participated in weekly multidisciplinary team meetings to discuss patient progress and plan further interventions.
- Collaborated with other healthcare professionals such as social workers, psychiatrists, counselors and nurses to coordinate quality care for each client.
Sercurity
Frontline protection
Boca Raton
02.2018 - 11.2018
- Understood and followed oral and written directions.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Receiving Associate
WORLD PAC
08.2017 - 01.2018
- Collaborated with other healthcare professionals such as social workers, psychiatrists, counselors and nurses to coordinate quality care for each client.
- Participated in weekly multidisciplinary team meetings to discuss patient progress and plan further interventions.
Team Member
Waste Management
02.2017 - 09.2017
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Organized inventory shelves for easy access and maintenance of stock levels.
Dishwasher/Food Prep
Pon di endz
02.2017 - 07.2017
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
- Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
Lead Prep Cook
Kings point dinner
10.2015 - 10.2016
- Maintained a clean and organized work area by sweeping, mopping, and wiping down surfaces.
- Ensured quality of food products by tasting them prior to serving.
- Adhered to all safety standards while operating kitchen equipment such as ovens and fryers.
Cashier
Walmart
01.2015 - 09.2015
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
High School Diploma -
Dillard High School
Fort Lauderdale, FL06-2016
Skills
- Customer Service
- Communications
- Basic computer skills
- Receiving
- Inventory
- Forklift
- Packing
- Shipping
- Stockroom
- Warehousing
- Product sales
- Member retention
- Call documentation
- Quality control
- Billing adjustments and refunds
- Issue and complaint resolution
- Behavior management
- Patient safety management
- Data entry
Personal Information
Relocation: Anywhere
Timeline
Member Experience Specialist
Nations benefits
10.2022 - 03.2025
OPS Biological Scientist III
Florida Health Department Miami Dade County
04.2021 - 08.2022
Mental Health Technician
Behavioral Health Network Inc.
01.2019 - 02.2021
Sercurity
Frontline protection
02.2018 - 11.2018
Receiving Associate
WORLD PAC
08.2017 - 01.2018
Team Member
Waste Management
02.2017 - 09.2017
Dishwasher/Food Prep
Pon di endz
02.2017 - 07.2017
Lead Prep Cook
Kings point dinner
10.2015 - 10.2016
Cashier
Walmart
01.2015 - 09.2015
High School Diploma -
Dillard High School
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