Omar Prado
Jacksonville,TX
Summary
Driven sales professional with a proven track record, adept in customer service and sales expertise. Excelled in fostering client relationships, achieving monthly targets consistently, and enhancing team performance through effective collaboration and training. Demonstrates exceptional problem-solving skills and a goal-oriented approach, ensuring high levels of customer satisfaction and store profitability.
Overview
3
3
years of professional experience
Work History
Sales Associate
Verizon Wireless
Jacksonville, TX
08.2023 - 06.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Pawnbroker
First Cash Pawn Shop
Jacksonville, TX
08.2022 - 02.2023
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Made loans on Type items after closely inspecting item values, collecting payments or tangible property as collateral.
- Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
- Managed inventory by accurately documenting transactions, tracking item status, and conducting regular audits to maintain accurate records.
- Prepared all paperwork, checked identifying information and documented transactions.
- Provided training to new employees on company policies, procedures, valuation methods, and industry regulations.
Front End Associate
Walmart
Ruston, LA
08.2021 - 08.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Gathered shopping baskets and carts and relocated to designated areas.
- Assisted in training new hires, sharing knowledge and best practices for front end operations.
- Provided exceptional customer service, quickly addressing and resolving customer inquiries and complaints.
Education
Business Administration And Management
Louisiana Tech University
Ruston, LABusiness Administration And Management
Bossier Parish Community College
Bossier City, LAHigh School -
Captain Shreve High School
Shreveport, LA2019
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Cash Handling
- Verbal/written communication
- Client Service
- Conflict Resolution
- Sales expertise
Timeline
Sales Associate
Verizon Wireless
08.2023 - 06.2024
Pawnbroker
First Cash Pawn Shop
08.2022 - 02.2023
Front End Associate
Walmart
08.2021 - 08.2022
Business Administration And Management
Louisiana Tech University
Business Administration And Management
Bossier Parish Community College
High School -
Captain Shreve High School