Omar A Moussa
brooklyn,New york
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
TTEC
Malta, NY
12.2023 - 04.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Created detailed reports on customer feedback for management review.
Wheelchair Agent
ABM Industries
Queens, NY
06.2023 - 08.2023
- Transported individuals requesting wheelchair service to and from desired locations.
- Communicated with gate agents to coordinate assistance boarding.
- Operated computerized system to handle ticketing and check-ins.
Resident Advisor
TemPositions
Brooklyn, NY
06.2023 - 08.2023
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
- Completed daily resident welfare checks and coordinated with facility staff to meet resident needs.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
Education
Business Administration
University At Albany
05.2025
Highschool Diploma -
Eagle Academy @ Ocean Hill
06.2021
Skills
- Proficient Google Docs, Microsoft Word,
- Adept On Final cut pro, Adobe Photo shop
- Communications
- Goal-Oriented
- Teamwork
- Customer Service
- Cash Register Operations
Timeline
Customer Service Representative
TTEC
12.2023 - 04.2024
Wheelchair Agent
ABM Industries
06.2023 - 08.2023
Resident Advisor
TemPositions
06.2023 - 08.2023
Business Administration
University At Albany
Highschool Diploma -
Eagle Academy @ Ocean Hill
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