Omar Casanova Ramirez

• Managing time efficiently with tools to overlook staffing needs and deadlines
• Engaging in new innovative ideas to promote team spirit and positive work environment
• WorkForce Management: 1.5 Years Experience
• Design new projects to manage scheduling productivity utilizing VBA Macros
• Effective communication skills to maximize productivity
• Knowledge of client and company needs to improve staffing efficiency
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Established and cultivated solid business relationships with new or existing clients.
• Identified and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
• Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness improving Sales Performance by 17%

• Operated machining equipment safely with team.
• Operated multiple machines simultaneously to meet production requirements.
• Followed detailed instructions to operate machines with accuracy and produce quality products.

Complied with company and OSHA safety rules and regulations.

• Calibrated, tested, and adjusted machine settings or controls in preparation for production operations

• Met with clients, delivering presentations, and educating on product and service features and offerings.
• Utilizing Skills to Manage Various Accounts
• Engaged in Training, Mentoring, and Promotion of Leaders
• Created training programs and instructional materials to further educate personnel.
• Closed lucrative sales deals using strong negotiation and persuasion skills.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.

• Installing and Surveying Data Transmission and Panels
• Conducted audits of existing data entry processes.
• Managed and organized documents for data entry tasks.
• Followed data entry protocols, rules and regulations.
• Tested, troubleshot, and calibrated equipment in shop and field.

• Managed customer accounts to secure customer satisfaction and repeat business.
• Trained and mentored new sales representatives.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Set positive tone for entire dining experience as first point of contact for incoming guests.

• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Used slow periods to restock supplies, ice, trays, and delivery bags.

• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Answered customers' questions, recommended items, and recorded order information.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

• Maximized sales of specials and Wine drinks by thoroughly promoting to customers and maintaining great salesmanship.
• Maintained accuracy and efficiency when processing sales transactions.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Supervised set up of banquet food stations and coordinated service to multiple dining areas.

• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
• Inspected dishes and utensils for cleanliness.

• Parked and retrieved cars carefully to prevent damage and avoid delays.
• Welcomed arriving guests and explained car retrieval procedures.
• Established positive guest relationships through consistent delivery of excellent customer service.
• Helped guests unload and load luggage.
• Drove varied vehicles, including luxury and sports models, safely and legally.

• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

• Followed verbal and written instructions to properly move and ship products.
• Observed safety regulations on job sites to minimize accidents.
• Loaded and unloaded materials onto trucks and trailers.
• Followed instructions and safety protocols while operating machinery and equipment.