Omed Shah
Elkhorn,NE
Summary
Detail-oriented and customer-focused banking professional with proven experience in cash handling, transaction accuracy, and fraud prevention. Skilled in delivering exceptional customer service, resolving conflicts, and building trusted client relationships. Adept at multitasking in fast-paced environments, maintaining confidentiality, and supporting team performance through training and collaboration. Committed to reliability, efficiency, and upholding the highest standards of financial integrity.
Overview
6
6
years of professional experience
Work History
Restaurant Manager / Customer Service Lead
Shaheen's Afghan Cuisine
03.2020 - 11.2025
- Managed daily operations, including cash handling, deposits, customer service, and staff coordination.
- Processed high-volume transactions accurately and balanced cash drawers at the end of each shift.
- Greeted customers, resolved complaints, and ensured a positive dining experience.
- Trained and supervised employees on service standards, communication, and handling payments.
- Managed inventory, scheduling, and order flow to keep operations smooth and efficient.
- Built strong customer relationships, leading to repeat business and high satisfaction.
Customer Service & Operations Lead
Shahen Supermarket
03.2020 - 11.2025
- Assisted in managing daily store operations, including helping staff, overseeing workflow, and keeping the store organized.
- Handled cash registers, processed payments, and balanced tills accurately.
- Worked directly with customers, answered questions, solved issues, and kept a positive shopping environment.
- Helped with inventory, stocking, and making sure products were displayed properly.
- Supported the business in a leadership role, taking on responsibilities beyond a typical cashier.
Education
MBA - Business Administration With Real Estate
University of Nebraska At Omaha
Omaha, NE05-2027
High School Diploma -
Burke High School
Omaha, NE05-2023
Skills
- Cash Handling & Transaction Accuracy
- Customer Service Excellence
- Fraud Awareness & Risk Management
- Communication & Active Listening
- Conflict Resolution & Problem Solving
- Staff Training & Support
- Time Management & Multitasking
- Confidentiality & Data Privacy Awareness
Languages
English
Native or Bilingual
Hindi
Limited Working
Persian
Native or Bilingual
Pashto
Native or Bilingual
Timeline
Restaurant Manager / Customer Service Lead
Shaheen's Afghan Cuisine
03.2020 - 11.2025
Customer Service & Operations Lead
Shahen Supermarket
03.2020 - 11.2025
MBA - Business Administration With Real Estate
University of Nebraska At Omaha
High School Diploma -
Burke High School