Omema Sam
Seattle
Summary
Dynamic and dedicated professional with a strong background in customer service and care management at Aegis Living. Proven ability to resolve conflicts and enhance client satisfaction through empathy and effective communication. Skilled in time management and maintaining safety protocols, ensuring a secure and welcoming environment for all.
Overview
6
6
years of professional experience
Work History
Cashier
Touba Bakery
10.2023 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in inventory management, ensuring stock levels met demand.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Maintained cleanliness and organization of the checkout area for optimal efficiency.
Care Manager
Aegis Living
10.2022 - 09.2025
- Coordinated care plans to meet individual resident needs and preferences.
- Monitored health status and adjusted care interventions based on changing conditions.
- Collaborated with interdisciplinary teams to enhance service delivery and optimize outcomes.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Custodian
UW Montlake Hospital
05.2023 - 09.2024
- Maintained cleanliness and sanitation across patient rooms and common areas.
- Operated floor maintenance equipment to ensure optimal surface conditions.
- Conducted routine inspections to identify and address safety hazards.
- Assisted in training new custodial staff on protocols and safety procedures.
- Implemented improved cleaning techniques, enhancing overall efficiency of operations.
- Resolved maintenance requests promptly, ensuring minimal disruption to hospital services.
Security Officer
Amazon
04.2020 - 12.2022
- Monitored premises and personnel to ensure compliance with safety protocols.
- Conducted regular patrols to identify and mitigate potential security threats.
- Responded promptly to incidents, ensuring safety of employees and visitors.
- Maintained accurate incident reports and documentation for review and analysis.
Education
High School Diploma -
Kent Meridian
Kent06-2020
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Reliability and punctuality
- Conflict resolution
Languages
French
Native or Bilingual
moore
Native or Bilingual
Timeline
Cashier
Touba Bakery
10.2023 - Current
Custodian
UW Montlake Hospital
05.2023 - 09.2024
Care Manager
Aegis Living
10.2022 - 09.2025
Security Officer
Amazon
04.2020 - 12.2022
High School Diploma -
Kent Meridian