Omobola Adebayo
Avon,IN
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Jumia Group
Lagos, Lagos
02.2021 - 03.2023
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Officer
Mersom Marine Services
Lagos, Lagos
10.2018 - 02.2021
- Processed payments from customers using point of sale systems.
- Performed follow-up calls to ensure customer satisfaction with product and service delivery.
- Trained new employees on company policies related to customer service practices.
- Answered phone with positive attitude and asked questions to better understand customer needs.
Education
Associate of Science - Financial Management
Osun State College of Technology
Nigeria06-1998
Skills
- Order Processing
- Critical Thinking
- Product Sales
- Retail store support
- Active Listening
- Customer Relations
Timeline
Customer Service Representative
Jumia Group
02.2021 - 03.2023
Customer Service Officer
Mersom Marine Services
10.2018 - 02.2021
Associate of Science - Financial Management
Osun State College of Technology
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