Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Jumia Group
Lagos, Lagos
02.2021 - 03.2023
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Tracked orders from start to finish to ensure timely delivery of goods or services.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Officer
Mersom Marine Services
Lagos, Lagos
10.2018 - 02.2021
Processed payments from customers using point of sale systems.
Performed follow-up calls to ensure customer satisfaction with product and service delivery.
Trained new employees on company policies related to customer service practices.
Answered phone with positive attitude and asked questions to better understand customer needs.
Vascular Ultrasonographer – Vascular Surgery at Ascension St. Vincent Medical GroupVascular Ultrasonographer – Vascular Surgery at Ascension St. Vincent Medical Group