Onawah Berry
Lexington,KY
Summary
Experienced Patient Healthcare Associate with over 34 years of experience in Customers
Service Healthcare. Excellent reputation for resolving problems and improving customer
satisfaction.
Overview
34
34
years of professional experience
Work History
Patient Service Coordinator
University Of Kentucky Hospital
09.2015 - Current
- Facilitated communication between patients and various departments and staff.
- Provided excellent customer service to patients and medical staff.
- Inputted accurate patient insurance, billing and payment information in Epic.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
Patient Financial Counselor
St Joseph Hospital
03.2012 - 09.2015
- Completed paperwork, recognizing discrepancies and promptly addressing for
resolution. - Maintained energy and enthusiasm in fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Identified healthcare resources and programs for patients unable to meet financial
obligations.
Patient Registration Supervisor
McLaren Greater Lansing Hospital
06.1989 - 03.2012
- Interpreted physician's orders accurately to input correct testing information and verify
admissions criteria. - Resolved issues through active listening and open-ended questioning, escalating major
problems to manager. - Kept high average of performance evaluations.
- Developed and implemented office management procedures to increasing training team
productivity and accuracy. - Interceded between employees during arguments and diffused tense situations.
Education
General Studies -
Lansing Community College
Lansing, MIMedical/Dental Administration -
Ross Medical Education Center
Lansing, MI05.1987
High School Diploma -
West Jr
Lansing, M1986
Skills
Communicating to Patients and Families
Caring and Empathetic
Helpful and Service-Oriented
Organized and Efficient
Reliability and Dedication
Timeline
Patient Service Coordinator
University Of Kentucky Hospital
09.2015 - Current
Patient Financial Counselor
St Joseph Hospital
03.2012 - 09.2015
Patient Registration Supervisor
McLaren Greater Lansing Hospital
06.1989 - 03.2012
General Studies -
Lansing Community College
Medical/Dental Administration -
Ross Medical Education Center
High School Diploma -
West Jr
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