Oneika Wright

• Supervised daily store operations to ensure compliance with company policies and procedures.
• Trained and developed team members on product knowledge and customer service techniques.
• Managed inventory control processes to optimize stock levels and reduce shrinkage.
• Implemented promotional displays to enhance customer engagement and drive sales revenue.
• Analyzed sales data to identify trends and adjust strategies for improved performance.
• Coordinated staff schedules to maximize coverage during peak periods while managing labor costs.
• Resolved customer inquiries and complaints effectively, fostering positive relationships and loyalty.
• Enforced safety protocols to create a secure shopping environment for customers and employees.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Rotated merchandise and displays to feature new products and promotions.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Approved regular payroll submissions for employees.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Supervised guests at front counter, answering questions regarding products.
• Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
• Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
• Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
• Managed approximately 50 incoming calls, emails and faxes daily

• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
• Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
• Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
• Developed a successful employee retention plan, reducing staff turnover rates significantly.
• Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
• Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
• Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
• Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
• Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
• Optimized checkout process to reduce wait times, improving customer satisfaction scores.
• Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
• Interacted well with customers to build connections and nurture relationships.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Reported issues to higher management with great detail.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Managed a team of 40-60 associates in every aspect of the business for high performance and coverage to exceed customer service expectations

• Led customer service team to enhance overall customer satisfaction and retention rates.
• Developed and implemented training programs to improve staff performance and product knowledge.
• Streamlined communication processes between departments to ensure timely resolution of customer inquiries.
• Analyzed customer feedback to identify trends and drive strategic improvements in service delivery.
• Coordinated scheduling of staff to optimize coverage during peak operational hours.
• Mentored new team members, fostering a collaborative environment focused on service excellence.
• Managed escalated customer issues, ensuring resolutions aligned with company policies and standards.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
• Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
• Collaborated with upper management to improve customer service processes and support structures company-wide.
• Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
• Created and reviewed invoices to confirm accuracy.
• Facilitated cross-departmental meetings to ensure cohesive customer service strategies.
• Enhanced team productivity with introduction of flexible working arrangements.
• Defined clear targets and objectives and communicated to other team members.
• Improved staffing during busy periods by creating employee schedules and monitoring call outs.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Utilized tools with workday for scheduling high traffic forecast so that customers are serviced properly to their expectations
• Streamlined order-processing workflows for click and collect accounts reducing fulfillment times and guaranteeing on-schedule pickups with a team of 10 daily

• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
• Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
• Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
• Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
• Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
• Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
• Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
• Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
• Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
• Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
• Improved efficiency and accuracy of inventory management by implementing new stock control system.
• Assisted in recruiting, hiring and training of team members.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Trained and developed team members on product knowledge and customer service techniques.
• Analyzed sales data to identify trends and adjust strategies for improved performance.
• Coordinated staff schedules to maximize coverage during peak periods while managing labor costs.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Rotated merchandise and displays to feature new products and promotions.
• Approved regular payroll submissions for employees.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
• Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
• Directed a team of 8 to process and dispatch all BOPIS orders, ensuring 100% on-time pickup and fulfillment.

• Implemented loss prevention strategies, significantly reducing shrinkage.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Supervised daily store operations to ensure compliance with company policies and procedures.
• Managed inventory control processes to optimize stock levels and reduce shrinkage.
• Enforced safety protocols to create a secure shopping environment for customers and employees.
• Assisted with hiring, training and mentoring new staff members.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Optimized checkout process to reduce wait times, improving customer satisfaction score
• Incorporated weekly bin counts by targeting bins with low stock, you can quickly find missing, stolen or misplaced sneakers before a customer attempt to buy them with a team of 3 before store opening weekly

Led team to achieve weekly sales targets through effective staff training and motivation.

• Implemented inventory management systems to streamline stock replenishment processes.
• Analyzed sales data to identify trends, optimizing product assortments for enhanced profitability.
• Developed and executed visual merchandising strategies to enhance store presentation and customer engagement.
• Trained and mentored new staff, fostering a collaborative team environment focused on exceptional customer service.
• Monitored operational performance metrics, ensuring adherence to company standards and policies.
• Collaborated with upper management on strategic initiatives aimed at improving overall store efficiency and effectiveness.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Increased sales through effective merchandising strategies and targeted promotions.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Implemented staff training programs to elevate service standards and knowledge.
• Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
• Facilitated team-building activities, enhancing team cohesion and morale.
• Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Conducted performance evaluations, identifying areas for development and rewarding strong performance.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and resets during low-traffic hours or overnights permitting budget allowed so staff can clear shelves clean fixtures, and place SKUs without customer interruption with a team of 10 or more as needed