Oneish Johnson
Mount Vernon,NY
Summary
Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
7
7
years of professional experience
Work History
Customer Service Associate
Global Contact Services
09.2024 - Current
- Receive calls from authorized Paratransit customers to process reservation requests for customer trips.
- Contact customers who do not utilize a scheduled trip to either cancel the trip or arrange an alternate itinerary.
- Give customers paratransit vehicle estimated arrival times and locations.
- Utilize a professional, customer-service-oriented approach always.
- Accurately record customer requests, and schedule trips and trip changes.
- Managed approximately 30+ incoming calls per day from customers.
Assistant Teacher
The Learning Experience
03.2023 - 09.2024
- Facilitated age-appropriate learning activities to enhance cognitive and social development.
- Supported lead teacher in curriculum implementation and classroom management strategies.
- Assisted in assessing student progress through regular observations and feedback sessions.
- Collaborated with parents to discuss student performance and address concerns effectively.
- Encouraged children to learn and grow by creating a welcoming environment, with a variety of learning opportunities and activities.
- Taught children how to make paintings, drawings, paper crafts, and decorations, as well as other crafts and activities, to help them develop their gross and fine motor skills.
- Monitored student progress and provided constructive feedback to improve learning outcomes.
Assistant Teacher
Liberty Montessori
03.2022 - 03.2023
- Developed engaging lesson plans that aligned with educational standards and student needs.
- Implemented behavioral management techniques to promote a positive learning environment.
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Adapted teaching strategies to accommodate virtual learning environments, maintaining student engagement.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
Retail Sales Associate
Nordstrom
11.2021 - 03.2022
- Helped customers find desired items and sizes by strongly supporting each person throughout the buying process.
- Handled cash and credit transactions, giving correct change, and processing orders.
- Handled customer paperwork and tracked orders.
- Resolved customer issues using listening skills, a professional attitude, and problem-solving techniques.
- Explained promotions and offered details to customers to increase awareness and boost sales.
- Provided exceptional customer service to enhance shopping experience and foster loyalty.
Food Champion
Taco Bell
02.2020 - 11.2021
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, adhering to food safety and sanitation standards.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Managed time effectively during busy periods while still maintaining focus on delivering top-notch meals.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
Camp Counselor
Cornerstone Child Care Center
07.2019 - 08.2019
- Led daily activities promoting teamwork and social skills among campers.
- Developed engaging lesson plans enhancing creativity and problem-solving skills.
- Supervised outdoor activities ensuring safety and adherence to guidelines.
- Facilitated communication between parents and staff regarding camper progress.
- Worked with children of varying age, interest, skill, and developmental levels.
- Collaborated with fellow counselors to create memorable events that promoted teamwork and strengthened bonds among campers.
- Developed and implemented age-appropriate recreational programs to enhance camper experiences.
Internship Student
Montefiore Medical Center, Wakefield Campus
07.2018 - 08.2018
- Answered incoming calls and directed messages to the correct party.
- Greeted visitors upon arrival, and directed guests to appropriate departments.
- Transported patients in wheelchairs and rolling beds to examination rooms.
- Maintained safety, cleanliness, and order of patient rooms, and adhered to healthcare safety and infection control standards.
- Cleaned, sterilized, and maintained medical tools and equipment used in patient rooms.
- Delivered high-quality work consistently, demonstrating strong work ethic and dedication to the internship program.
Education
High School Diploma -
Hostos Community College
Bronx, NYHigh School Diploma -
Hero High School
Bronx NY07.2019
Skills
- Customer service
- Computer skills
- Team collaboration
- Teaching strategies
- Problem-solving
- Maintaining confidentiality
- Verbal and written communication
- Attention to detail
- Filing systems
- Multitasking
Timeline
Customer Service Associate
Global Contact Services
09.2024 - Current
Assistant Teacher
The Learning Experience
03.2023 - 09.2024
Assistant Teacher
Liberty Montessori
03.2022 - 03.2023
Retail Sales Associate
Nordstrom
11.2021 - 03.2022
Food Champion
Taco Bell
02.2020 - 11.2021
Camp Counselor
Cornerstone Child Care Center
07.2019 - 08.2019
Internship Student
Montefiore Medical Center, Wakefield Campus
07.2018 - 08.2018
High School Diploma -
Hostos Community College
High School Diploma -
Hero High School