Onelis Torres-Buela
Gainesville
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Highly experienced Sales Associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Reliable and upbeat, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Just Salad
Gainesville, FL
06.2024 - Current
- Fostered customer relationships through personalized service and product recommendations.
- Collaborated with team members to streamline operations and enhance service delivery.
- Managed inventory levels to ensure product availability and minimize waste.
- Trained new staff on company policies, procedures, and best practices for customer engagement.
Phlebotomist Technician
Bermudez Medical Center/Group
Miami, FL
01.2025 - 09.2025
- Performed venipuncture and capillary puncture on patients of all ages, ensuring proper collection and labeling of specimens
- Followed strict infection control protocols to prevent the spread of diseases and maintain a clean working environment
- Utilized knowledge of anatomy and physiology to select appropriate veins for blood draws, minimizing discomfort for patients
- Collected blood samples using venipuncture and capillary techniques to ensure accurate diagnosis.
- Maintained meticulous records of patient information and sample tracking for compliance and quality assurance.
- Trained new staff on phlebotomy procedures, safety protocols, and customer service practices to enhance team effectiveness.
Medical Receptionist
Bermudez Medical Center/Group
Miami, FL
02.2022 - 06.2024
- Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls
- Verified patient insurance information and collected co-pays and payments for services rendered
- Managed confidential patient information according to HIPAA regulations while maintaining utmost professionalism at all times
Cook and Cashier
Papa John's
Doral, FL
03.2023 - 01.2024
- Prepared high-quality pizzas and menu items according to established recipes and presentation standards.
- Maintained cleanliness and organization of kitchen areas, adhering to food safety regulations.
Crew Member
Chowology
Pembroke Pines, FL
12.2022 - 03.2023
- Provided exceptional customer service, ensuring positive dining experiences for all guests.
- Operated kitchen equipment and tools safely, maintaining high standards of food safety and sanitation.
- Assisted in training new crew members on operational procedures and customer service protocols.
- Collaborated with team members to optimize workflow during peak hours, enhancing efficiency.
Cashier
Wingstop
Miami, FL
05.2022 - 10.2022
- Processed customer transactions efficiently using POS systems.
- Provided exceptional customer service, addressing inquiries and resolving issues.
- Monitored cleanliness and organization of workstations to uphold safety standards.
Tutor
Sports and Dance Studio
Miami Lakes, FL
11.2021 - 05.2022
- I actively helped students understand and complete homework.
- Developed individualized learning plans to enhance student engagement and performance.
- Conducted progress assessments to monitor student development and adjust teaching methods accordingly.
- Mentored junior tutors, providing guidance on effective teaching strategies and classroom management techniques.
Education
Associate's degree - Psychology
University of Florida
Gainesville, FL03.2026
High school diploma - undefined
Barbara Goleman Senior High School
Hialeah, FL05.2024
Skills
- Customer service
- Organizational skills
- Time management
- Social listening
- Medical terminology
- Conflict management
- First aid
- Math
- Sales
- Classroom experience
- Spanish
- Teamwork and collaboration
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Goal oriented
Certification
- Certified Phlebotomy Technician
- BLS Certification
- CPR Certification
- Driver's License
Languages
Bilingual
Spanish - Expert
Timeline
Phlebotomist Technician
Bermudez Medical Center/Group
01.2025 - 09.2025
Sales Associate
Just Salad
06.2024 - Current
Cook and Cashier
Papa John's
03.2023 - 01.2024
Crew Member
Chowology
12.2022 - 03.2023
Cashier
Wingstop
05.2022 - 10.2022
Medical Receptionist
Bermudez Medical Center/Group
02.2022 - 06.2024
Tutor
Sports and Dance Studio
11.2021 - 05.2022
High school diploma - undefined
Barbara Goleman Senior High School
Associate's degree - Psychology
University of Florida