Onpreeya Itthaisong
Brownsville
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
5
5
years of professional experience
Work History
Server
Sasi’ Thai restaurant
Brownsville
05.2022 - Current
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Customer Service Representative
Shoes by Emmy
Khan Kean
10.2020 - 04.2021
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries via phone, email, and chat.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Education
Some College (No Degree) - Business Accountancy
Khon Kaen University
Khon Kaen, Thailand Skills
- Customer service
- Conflict resolution
- Team collaboration
- Time management
- Sales techniques
- Communication skills
- Multitasking abilities
- Problem solving
- Daily specials memorization
- Foreign language proficiency
- Professional appearance
Languages
English
Full Professional
Thai
Native/ Bilingual
Timeline
Server
Sasi’ Thai restaurant
05.2022 - Current
Customer Service Representative
Shoes by Emmy
10.2020 - 04.2021
Some College (No Degree) - Business Accountancy
Khon Kaen University
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