Oo Myar
Atlanta,GA
Summary
Experienced administrative and client support professional with expertise in high-volume customer service, issue resolution, documentation, and multi-system operations. Skilled in providing clear, accurate, and empathetic support to clients and employees, maintaining compliance, and attention to detail in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Bilingual Patient Registration Coordinator
Ethne Health
Clarkston, Georgia
11.2025 - Current
- Managed 80-120 inbound/outbound calls daily and assisted walk-in patients, ensuring smooth operations and accurate service delivery.
- Verified insurance, collected co-pays, maintained accurate EMR records, and generated registration reports to support efficient operations
- Processed payments, updated records, and followed up on outstanding documentation to resolve issues efficiently.
- Handled sensitive client inquiries with empathy, professionalism, and discretion.
- Maintained accurate records and reports across multiple systems to ensure compliance and timely resolution of requests.
Interpreter
Certified Languages International
Remote
03.2025 - 11.2025
- Provided accurate, culturally sensitive interpretation services for high-volume calls, ensuring clear communication between clients and service providers.
- Maintained professionalism and confidentiality while handling sensitive information.
- Facilitated efficient resolution of client concerns by enabling clear understanding and timely responses.
Case Manager
International Rescue Committee
Atlanta, GA
06.2022 - 03.2025
- Served as primary contact for 200+ clients, addressing inquiries and resolving issues efficiently and accurately.
- Maintained detailed documentation to ensure compliance with organizational standards.
- Coordinated across teams and external partners to facilitate smooth client support and timely updates.
- Provided consistent updates to clients, building trust and clarity in all interactions.
Education
Bachelor of Science - Criminal Justice
Georgia Gwinnett College
Lawrenceville, GA05.2022
Skills
- High-Volume Client/Employee Support
- Issue Resolution & First-Point-of-Contact Assistance
- Multi-System Navigation & Documentation
- Payroll, Benefits & Policy Inquiries
- Attention to Detail & Compliance
- Communication & Professionalism
- Microsoft Office (Teams, Outlook, Excel, Word)
- Multi-tasking in Fast-Paced Environments
Timeline
Bilingual Patient Registration Coordinator
Ethne Health
11.2025 - Current
Interpreter
Certified Languages International
03.2025 - 11.2025
Case Manager
International Rescue Committee
06.2022 - 03.2025
Bachelor of Science - Criminal Justice
Georgia Gwinnett College