Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

GIOVANNI LOUIS

Mahwah

Summary

Sales professional with 12 years in sales with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.

Overview

12
12
years of professional experience

Work History

Sales Associate

Mattress Firm
09.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Sales Associate

Bob's Discount Furniture
02.2019 - 07.2023
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

Sales Associate

Verizon
03.2016 - 06.2019
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

Sales Associate

Sears Roebuck
02.2013 - 08.2017
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.

Education

Mathematics -

Rockland Community College
Suffern, NY
06.2018

computer sciences -

Technological University of Santiago UTESA
04.2011

High School Diploma -

College Saint Pierre
Port-au-Prince, HT
06.2009

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Excellent people skills
  • Goal oriented
  • Exceptional customer service
  • Relationship building

Languages

Spanish
Full Professional
French
Native or Bilingual
haitian creole
Native or Bilingual

Timeline

Sales Associate

Mattress Firm
09.2023 - Current

Sales Associate

Bob's Discount Furniture
02.2019 - 07.2023

Sales Associate

Verizon
03.2016 - 06.2019

Sales Associate

Sears Roebuck
02.2013 - 08.2017

computer sciences -

Technological University of Santiago UTESA

High School Diploma -

College Saint Pierre

Mathematics -

Rockland Community College

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